Photo of ambulance in motion

When to Call 911

EMERGENCY ASSISTANCE
IS NOT AVAILABLE THROUGH THIS WEBSITE.

In an emergency, dial 911 or your local emergency number immediately.

An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:

• A fire

• A crime, especially if in progress

• A car crash, especially if someone is injured

• A medical emergency, especially symptoms that require immediate medical attention

 

Important: If you're not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.

 

When you call 911, be prepared to answer the call-taker's questions, which may include:

• The location of the emergency, including the street address

• The phone number you are calling from

• The nature of the emergency

• Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency

 

Remember, the call-taker's questions are important to get the right kind of help to you quickly. Be prepared to follow any instructions the call-taker gives you. Many 911 centers can tell you exactly what to do until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. Do not hang up until the call-taker instructs you to.

 

If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.

 

More from the 911 Community
Top 10 Tips for Calling 911