Documents & Tools

This document by the Blue Ribbon Panel on 911 Funding is the 2013 final report to the National 911 Program on the future of 911 funding options.

This is a business case conducted in 2013 for the State of Oregon's Office of Emergency Management, 911 Program. This business case identifies gaps with the current 911 system in Oregon and provides recommended solutions to prepare Oregon for NG911. This study is specific to one state and may or may not be applicable to other states.

This joint Final Rule under the National Highway Traffic Safety Administration (NHTSA) and National Telecommunications and Information Administration (NTIA) implements the E–911 grant program authorized under the ENHANCE Act of 2004

This guide by the Emergency Communications Preparedness Center provides recommendations and resources for federal program managers of emergency communications funding in 2011.

This guide by the Emergency Communications Preparedness Center provides recommendations and resources for federal program managers of emergency communications funding in 2016.

This is a white paper by the FCC's Public Safety and Homeland Security Bureau, presenting a cost study on the network connectivity and call routing portion of the nationwide NG911 network.

This webpage provides a record of the FCC's annual reports to Congress on the collection and distribution of 911 and Enhanced 911 fees and charges by the states, the District of Columbia, U.S. territories, and Tribal Nations.

This document is a letter written in 2001 from the FCC to King County, Washington in response to financial responsibility of funding database and network components of E911 Phase I.

This is a historical study prepared in 2014 by Texas A&M for the Industry Council on Emergency Response Technologies (iCERT). This study was intended to provide a clearer understanding of the state of the nation’s transition from legacy 911 systems to NG911.

The following summarizes the final legislation in 2009 for the Enhanced 911 Grant Program.

The following table lists Federal financial assistance programs for emergency communications during FY 2016.

This white paper outlines the thinking of NASNA on how states might ensure sustainable funding for NG911.

This document by the National 911 Program and Blue Ribbon Panel on 911 Funding provides an overview of the state of 911 funding in 2013.

This document by the National 911 Program is the final report for the E911 Grant Program in 2013.

This NENA document published in 2007 provides an overview of NG911 funding model options for consideration.

This document submitted to Congress by NHTSA and the National Telecommunications and Information Administration (NTIA) provides guidance on how to manage the NG911 grant program following the Middle Class Tax Relief and Job Creation Act of 2012.

This action from September 2017 proposes revised implementing regulations for the 911 Grant Program, as a result of the enactment of the Next Generation 911 (NG911) Advancement Act of 2012. The 911 Grant Program provides grants to improve 911 services, E-911 services, and NG911 services and applications.

This article describes the federal funding gaps between FirstNet and NG911.

This is the 2018 annual report by the Office of Emergency Communications to provide guidance for State, local, tribal, and territorial grantees on eligible activities and equipment standards that may be applicable to Federal grants funding emergency communications projects.

This SAFECOM webpage lists a variety of resources that identify funding solutions to maintain interoperable networks, including emergency communications grant guidance and funding methods to sustain public safety communications systems.

This opinion by the Tennessee Attorney General from 2009 concluded that diverting fees collected for 911 purposes violated the NET 911 Improvement Act.

This APCO white paper provides information for public safety communications professionals on the ongoing threats to their networks and recommends ways to prevent, mitigate, and report cyber threats and attacks.

This APCO guide informs PSAP supervisors how to identify, prevent and minimize exposure to cybersecurity risks and vulnerabilities.

This is the March 2017 Emergency Management and Response Information Sharing and Analysis Center's (EMR-ISAC) newsletter and contains articles on cybersecurity best practices for emergency services.

This is the November 2017 Emergency Management and Response Information Sharing and Analysis Center's (EMR-ISAC) Infogram newsletter and contains articles on cybersecurity best practices for emergency services.

This FCC Notice of Inquiry from September 2017 asks a broad range of questions about the capability of enterprise-based communications systems (ECS) – internal phone systems used in places like office buildings, campuses and hotels –to provide access for 911 calls.

This FCC article outlines resources available and steps that PSAPs of all sizes can take to protect themselves from cyber threats at 911 call centers.

This document is a GAO report that reviews federal coordination with state and local governments regarding cybersecurity at public safety entities, with the objective to determine the extent to which federal agencies coordinated with state and local governments regarding cybersecurity efforts.

This is a 60-min webinar by Mission Critical Partners discussing how today’s PSAPs are increasingly vulnerable to cyber threats as new and emerging technologies enter the PSAP.

This guide by NASCIO encourages states to develop their own cyber disruption response plans and provides guidance on what a cyber disruption is and how states should proceed in developing capabilities to plan for, prevent, mitigate and respond to such events.

This webpage provides an overview of public sector cybersecurity resources from NASCIO, the states, and key experts and stakeholders in the field.

This webpage by the National Conference of State Legislation lists cybersecurity training offered in each state and provides links if available to state cyber training resources.

This NENA checklist provides a summary of the requirements and recommendations detailed in the NG-SEC standard and provide the educated user a method to document a NG-SEC Audit. This Information Document is a companion to the NENA 75-001 - NENA Security for Next Generation 9-1-1 (NG-SEC) Standard.

This website provides latest updates from the National Institute of Standards and Technology's (NIST) Cybersecurity Framework. Resources include the latest version of the NIST's Framework for Improving Critical Infrastructure Cybersecurity, industry resources, frequently asked questions, and a variety of presentations.

This fact sheet by the Office of Emergency Communications provides an overview of NG911 cyber infrastructure, conveys the cyber risk landscape associated with NG911, offers an approach for assessing and managing risks, and provides additional NG911 resources.

This site hosted by Texas A&M Engineering's Extension Service (TEEX) offers a wide range of online and face-to-face cybersecurity training opportunities. Web-based courses are offered through three discipline-specific tracks: general, non-technical computer users; technical IT professionals; and business managers and professionals.

This supplementary report by the FCC's Task Force for Optimal PSAP Architecture (TFOPA) provides expanded cost estimates to include implementation of proposed cybersecurity options at the local, State and Regional levels and operational costs based on graded levels of service and traffic. The WG also expands on the previous recommendations of incorporating various types of sensors and monitoring into the overall approach for cyber defense.

This is a white paper by the University of Colorado Boulder that discusses the issues related to non-service initialized (NSI) devices, what actions can be taken to reduce the risk posed by the large number of NSI devices currently in circulation, and how these might impact the populations that depend on NSI devices to maintain access to emergency services.

This document published through a cooperative effort between NASNA and the National 911 Program provides a non-technical guide for state and local authorities on NG911 and FirstNet.

This document by the National 911 Program and Blue Ribbon Panel on 911 Funding provides an overview of the state of 911 funding in 2013.

This document provides a summary of activities, projects, and initiatives within the National 911 Program over the past year. Established by the ENHANCE Act of 2004, the National 911 Program plays a critical role in helping state and local leaders provide optimal 911 services across the country.

This document by the National 911 Program is the final report for the E911 Grant Program in 2013.

This is the annual compendium of NG911 standards published by the National 911 Program.

This handbook, published in 2017, is a guide for peer assessors participating in the statewide 911 system assessment process.

This is a collection of the annual National 911 Program Profile Database Progress Reports developed by the National 911 Program. The reports contain information that can be used to characterize the status and basic functions of State 911 agencies, as well as to measure and report on their progress in implementing advanced 911 systems using technology and operations. This data is useful to States and 911 stakeholders in the development of effective policies, planning and implementation strategies at all levels of government.

This fact sheet by the National 911 Program is a guide for PSAPs in the incident of false reporting of an emergency ("swatting").

This is a collection of annual reports released by the National 911 Program summarizing national 911 data collected each year.

This chart is for use during state 911 assessments to assess the level of achievement for milestones toward Next Generation 911.

This document, published in 2017, is an updated handbook for use during a 911 state assessment

This PowerPoint, published in 2017, is a presentation template for use during a 911 state assessment.

This document offers a detailed cost and hours estimate to complete the statewide 911 system assessment process as of 2018.

This Word document serves as a template guidelines assessment report during state 911 assessments.

This is a link to the archived slide decks and recordings of the State of 911 Webinar series. Webinars are held every other month and typically include presentations from a federal- and state-level 911 stakeholder. Webinars provide useful information about planning, design and implementation of NG911.

This document published in coordination with the International Association of Chiefs of Police, the National Sheriffs' Association, and the National 911 Program provides an overview of NG911 for law enforcement leaders.

This webpage by APCO provides materials to help learn the facts about the FCC’s proposal and the roadmap for improving 911 location accuracy.

This is the legislation that provides for the regulation of interstate and foreign communication by wire or radio, and for other purposes.

This FCC report proposes specific rules designed to address failures leading to recent multi-state 911 outages, based on the October 2014 report of the Public Safety and Homeland Security Bureau. This report also proposes additional mechanisms designed to ensure that 911 governance structure keeps pace with evolving technologies.

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

This FCC guide is intended to help small entities comply with the new rules adopted in the FCC rulemaking dockets for ensuring continuity of 911 communications.

This FCC guide is intended to help small entities comply with the new rules adopted in the FCC rulemaking docket for improving 911 reliability.

This report prepared for the FCC shares the results of an independent inquiry into the technical and operational issues affecting the deployment of wireless E911 services in the United States. The inquiry was carried out over a six month period beginning on April 15, 2002

This document published in 2009 by the National E911 Implementation Coordination Office's (ICO's) plan for migrating to a national IP-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications and improving information sharing among all emergency response entities.

This document by the Kansas 911 Coordinating Council provides details regarding the operational policies and procedures as they relate to and support Kansas' statewide governance of NG911.

This report by the Upper Peninsula 911 Authority Board provides the status of 911 in Michigan's Upper Peninsula in 2015.

This document provides a model for developing statutory regulations for minimum training guidelines for telecommunicators.

This NASNA document addresses the growing need for 911 and emergency management agencies to improve their ability to collaborate and cooperate before, during, and after disasters or widespread emergencies.

This NASNA webpage is meant to assist state governments in establishing a state-level 911 program by providing tools and resources for each state.

This database by the National Conference of State Legislatures tracks state legislation on 911 administration, funding, fees, privacy, E911, and NG911 services.

This is the congressional act in 2008 to promote and enhance public safety by facilitating the rapid deployment of IP-enabled and E911 services.

This document is the Middle Class Tax Relief and Job Creation Act of 2012. Title VI, Subtitle E pertains to the Next Generation 911 Advancement Act of 2012.

This document summarizes a gap analysis conducted by the NG911 Now Coalition and recommendations in the areas of governance, funding, technology and operations, and education within NG911.

This is the federal regulation 28 CFR Part 35 for nondiscrimination on the basis of disability in state and local government services, accessibility of NG911 services.

This action from September 2017 proposes revised implementing regulations for the 911 Grant Program, as a result of the enactment of the Next Generation 911 (NG911) Advancement Act of 2012. The 911 Grant Program provides grants to improve 911 services, E-911 services, and NG911 services and applications.

This white paper by the Pioneer Institute for Public Policy Research addresses regionalization and the consolidation of dispatch services within the state of Massachusetts.

This is the 2018 annual report by the Office of Emergency Communications to provide guidance for State, local, tribal, and territorial grantees on eligible activities and equipment standards that may be applicable to Federal grants funding emergency communications projects.

This document is the Wireless Communications and Public Safety Act of 1999, the purpose of which is, "To promote and enhance public safety through use of 911 as the universal emergency assistance number, further deployment of wireless 911 service, support of States in upgrading 911 capabilities and related functions, encouragement of construction and operation of seamless, ubiquitous, and reliable networks for personal wireless services, and for other purposes."

The Emergency Incident Data Document (EIDD) published by NENA and APCO provides a standardized, industry-neutral National Information Exchange Model (NIEM) conformant (XML-based) specifications for exchanging emergency incident information to agencies and regions that implement NG9-1-1 and Internet Protocol (IP) based emergency communications systems.

This is the link to resources about Next Generation Technologies located on the APCO website.

APCO launched Project 43, Broadband Implications for the PSAP in April 2016. The goal of Project 43 is to help public safety telecommunicators, PSAPs, PSAP directors, 9-1-1 authorities, elected and appointed officials, and others in the public safety community better leverage existing technology capabilities and prepare for the evolving broadband communications technologies that will impact PSAP operations and, at the same time, improve support to field responders.

This is a business case conducted in 2013 for the State of Oregon's Office of Emergency Management, 911 Program. This business case identifies gaps with the current 911 system in Oregon and provides recommended solutions to prepare Oregon for NG911. This study is specific to one state and may or may not be applicable to other states.

This is the Congressional Research Service's report to Congress on broadband and the future of 911, published in 2010.

In 2007, the DOT produced a design and transition plan for NG911. This page houses all of the historical resources developed through that effort.

In 2003, the FCC began collecting data to build a registry of public safety answering points (PSAPs). This resource links to the FCC's master database of PSAPs, updated periodically as the FCC receives more information. The PSAP database serves as a tool to aid the Commission in evaluating the state of PSAP readiness and E911 deployment. This voluntary list is one of multiple PSAP registries existing within the 911 community and may not include all known PSAPs.

This is a white paper by the FCC's Public Safety and Homeland Security Bureau, presenting a cost study on the network connectivity and call routing portion of the nationwide NG911 network.

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

This document shares FCC's requirements for wireless E911 location accuracy that enhances the ability of PSAPs to accurately identify the location of wireless 911 callers when the caller is indoors and improves location determination for outdoor and indoor calls.

This article published in June 2017 by Govtech's Emergency Management discusses ongoing challenges to implement NG911 despite the state and municipal emergency leaders' efforts to revamp the technology that supports NG911 capabilities.

This report published by iCERT and the 911 Education Foundation shares a history of 911 in America and the potential for further development in relation to technological and regulatory considerations as NG911 becomes a nationwide reality.

This report by the Industry Council for Emergency Response Technologies (iCERT) is intended to provide public and private sector stakeholders with a clear understanding of the history of 911 in America.

This is a historical study prepared in 2014 by Texas A&M for the Industry Council on Emergency Response Technologies (iCERT). This study was intended to provide a clearer understanding of the state of the nation’s transition from legacy 911 systems to NG911.

This document published through a cooperative effort between NASNA and the National 911 Program provides a non-technical guide for state and local authorities on NG911 and FirstNet.

This NASNA document is a case study of the NG911 system within select counties of Southern Illinois.

This NASNA document is a case study of the emergency services IP network project in Western Pennsylvania.

This fact sheet by the National 911 Education Coalition provides information about the National 911 Education Month during the month of April.

This publication provides an overview of NG911 and FirstNet for state and local authorities. This publication was provided through a cooperative effort between NASNA and the National 911 Program.

This document by the National 911 Program provides general guidelines for states developing NG911 legislature.

This is the annual compendium of NG911 standards published by the National 911 Program.

This document published by the National 911 Program in collaboration with 911 state administrators in Iowa, Minnesota, North Dakota, and South Dakota provides recommendations for how to connect two or more state 911 systems in the next generation environment.

Chapter 2 of the Playbook addresses helpful information for states and regions, including NG911 standards to consult when planning a transition, lessons learned and test scenarios.

This document published by the National 911 Program provides PSAPs Next Generation 911 procurement guidance in the areas of contract negotiations, establishing scope of work documents, and creating service for the NG911 system once upgrades are complete.

This document published in coordination with the International Association of Chiefs of Police, the National Sheriffs' Association, and the National 911 Program provides an overview of NG911 for law enforcement leaders.

This document is the National E911 Implementation Coordination Office's plan for migrating to a national IP-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications and improving information sharing among all emergency response entities.

This is the webpage to NENA's NG911 Project and documents related to Next Generation 911.

This NENA policy statement from 2008 discusses the proper balance and timing of state and national regulatory and legislative activities while transitioning to NG911.

This webpage lists NENA's series of testing and evaluating programs to support the rollout of NG911.

This NENA handbook is intended to be a guide for 911 leaders and government officials responsible for enabling NG911.

This report published in 2006 by the NENA Next Generation Partner Program discusses Next Generation challenges, the future of emergency communications, findings of the NGPP in 2006, and the Next Generation Program Plan in 2007.

This NENA document provides the minimal guidelines and requirements for the protection of NG911 assets or elements within a changing business environment.

This link provides a list of NENA's technical standards for various 911 aspects and other administrative documents and resources.

This NENA webpage provides a color-coded map of the transitional NG911 process by state.

This document provides the recommended minimum training guildelines for 911 telecommunicators. This was developed by a working group of industry professionals, including members from APCO, NENA, NASNA, NFPA, IAED, PowerPhone, and the Denise Amber Lee Foundation.

This is a link to several state 911 and NG911 strategic plans. These documents can serve as models for others.

This is the link to the Transportation Safety Advancement Group's NG911 What's Next Report and other NG911 reference materials.

This fact sheet published by APCO in 2015 compares mobile applications for 911 to making voice calls to 911.

This is a white paper published by APCO in 2015, intended to educate the general public and stakeholders in the application development community on the state of the 911 system and the role of mobile applications.

This document provides guidance on implementing text-to-911 for PSAPs in the Commonwealth of Virginia.

This white paper by the Commonwealth of Virginia's Subcommittee to the Board proposes goals and recommendations for implementing text-to-911.

This report by the Communications, Security, Reliability and Interoperability Council's NG911 Working Group reviews the different uses of location information and approaches to provide PSAPs with consistent and actionable location information for SMS text to 9-1-1 services.

This report by the Communications Security, Reliability, and Interoperability Council's NG911 Working Group provides recommendations of best practices for 9-1-1 authorities to utilize when requesting the interim SMS text-to-9-1-1 service.

This 2012 FCC Further Notice of Proposed Rulemaking serves as the FCC's proposed action to accelerate the availability of nationwide text-to-911 services.

This 2013 FCC Report and Order requires all Commercial Mobile Radio Service providers of interconnected text message services to provide automatic bounce-back text messages in locations where text-to-911 is not available.

This FCC report discusses facilitating the deployment of text-to-911 to ensure that the potentially life-saving benefits of text-to-911 are available to all consumers as swiftly as possible.

This 2014 FCC Second Report and Order adopts rules to promote widespread text-to-911 availability by requiring that text messaging providers must be capable of supporting text-to-911 by December 2014. The Third Further Notice of Proposed Rulemaking seeks comments on a case study of the costs and benefits of implementing text-to-911 service.

This is an introductory video developed by the FCC titled, "What You Need to Know About Text-to-911."

This FCC webpage provides answers to frequently asked questions on text-to-911 and shares links to supplemental resources on text-to-911.

This document published by Iowa's Homeland Security and Emergency Management provides answers to frequently asked questions on text-to-911.

This document prepared in 2017 by the Kansas 911 Coordinating Council provides a variety of resources for implementing text-to-911 in the State of Kansas, including expectations for implementing text-to-911, training plans, sample policies for PSAPs, and public relations information and guidance.

This NENA document provides support information and education materials for PSAPs planning on moving forward with the Interim Solution for Text-to-911.

This NENA guide is meant to assist NENA members educate the public, special interest groups, and other key stakeholders regarding the implementation of Interim SMS Text-to-9-1-1.

This NENA document provides PSAPs and 9-1-1 entities a list of topics or questions to consider when deciding whether to accept the interim solution text-to-9-1-1 calls.

This FCC weblink provides the PSAP Text-to-911 Readiness and Certification Form PSAPs are required to submit to be listed in the Public Safety and Homeland Security Bureau’s centralized database.