Documents & Tools

The National 911 Program provides the 911 community with a collection of documents, website links and other resources generated by both the Program and other industry experts. This variety of technical, operational and policy information that has been reviewed and approved by a panel of 911 experts.

These vetted resources address topics including emerging emergency communications technologies, wireless deployment, E911 location accuracy, cybersecurity, First Responder Network Authority (FirstNet), Next Generation 911 (NG911), governance and 911 legislation.

Review the featured documents by selecting a category below.

Costs & Funding
Blue Ribbon Panel 911 Funding Report to the National 911 Program

This document by the Blue Ribbon Panel on 911 Funding is the 2013 final report to the National 911 Program on the future of 911 funding options.

E-911 Grant Program Final Rule

This joint Final Rule under the National Highway Traffic Safety Administration (NHTSA) and National Telecommunications and Information Administration (NTIA) implements the E–911 grant program authorized under the ENHANCE Act of 2004

ECPC Federal Financial Assistance Reference Guide 2011

This guide by the Emergency Communications Preparedeness Center provides recommendations and resources for federal program managers of emergency communications funding in 2011.

ECPC Federal Financial Assistance Reference Guide 2016

This guide by the Emergency Communications Preparedeness Center provides recommendations and resources for federal program managers of emergency communications funding in 2016.

FCC NG911 Cost Study

This is a white paper by the FCC's Public Safety and Homeland Security Bureau, presenting a cost study on the network connectivity and call routing portion of the nationwide NG911 network.

FCC Reports to Congress on State Collection and Distribution of 911 and E911 Fees and Charges

This webpage provides a record of the FCC's annual reports to Congress on the collection and distribution of 911 and Enhanced 911 fees and charges by the states, the District of Columbia, U.S. territories, and Tribal Nations.

FCC Response to King County, Washington's Request Concerning E911 Phase I Issues

This document is a letter written in 2001 from the FCC to King County, Washington in response to financial responsibility of funding database and network components of E911 Phase I.

Legislation for Enhanced 911 Grant Program

The following summarizes the final legislation in 2009 for the Enhanced 911 Grant Program.

List of Federal Financial Assistance Programs for Emergency Communications 2016

The following table lists Federal financial assistance programs for emergency communications during FY 2016.

NASNA Report on Four Potential Funding Models for NG911

This white paper outlines the thinking of NASNA on how states might ensure sustainable funding for NG911.

National 911 Program and Blue Ribbon Panel Current State of 911 Funding and Oversight

This document by the National 911 Program and Blue Ribbon Panel on 911 Funding provides an overview of the state of 911 funding in 2013.

National 911 Program Enhanced 911 Grant Program Final Report

This document by the National 911 Program is the final report for the E911 Grant Program in 2013.

NENA Report on Funding 911 into the Next Generation

This NENA document published in 2007 provides an overview of NG911 funding model options for consideration.

NHTSA and NTIA Management Plan for the Next Generation 911 Grant Program

This document submitted to Congress by NHTSA and the National Telecommunications and Information Administration (NTIA) provides guidance on how to manage the NG911 grant program following the Middle Class Tax Relief and Job Creation Act of 2012.

Report on the NG911 Funding Gap

This article describes the federal funding gaps between FirstNet and NG911.

SAFECOM Guidance on Emergency Communications Grants 2017

This is the 2017 annual report by the Office of Emergency Communications to provide guidance for State, local, tribal, and territorial grantees on eligible activities and equipment standards that may be applicable to Federal grants funding emergency communications projects.

Cybersecurity
APCO Cybersecurity Guide for Public Safety Communications Professionals

This APCO white paper provides information for public safety communications professionals on the ongoing threats to their networks and recommends ways to prevent, mitigate, and report cyber threats and attacks.

APCO Introductory Guide to Cybersecurity for PSAPs

This APCO guide informs PSAP supervisors how to identify, prevent and minimize exposure to cybersecurity risks and vulnerabilities.

Emergency Management and Response Information Sharing and Analysis Center (EMR-ISAC) November 2017 Newsletter on Cybersecurity

This is the November 2017 Emergency Management and Response Information Sharing and Analysis Center's (EMR-ISAC) Infogram newsletter and contains articles on cybersecurity best practices for emergency services.

Emergency Management and Response Information Sharing and Analysis Center Newsletter on Cybersecurity

This is the March 2017 Emergency Management and Response Information Sharing and Analysis Center's (EMR-ISAC) newsletter and contains articles on cybersecurity best practices for emergency services.

FCC Notice of Inquiry Concerning 911 Access, Routing, and Location in Enterprise Communications Systems

This FCC Notice of Inquiry from September 2017 asks a broad range of questions about the capability of enterprise-based communications systems (ECS) – internal phone systems used in places like office buildings, campuses and hotels –to provide access for 911 calls.

FCC Report on Creating a Culture of Cybersecurity in America's 911 Call Centers

This FCC article outlines resources available and steps that PSAPs of all sizes can take to protect themselves from cyber threats at 911 call centers.

GAO Report on Comprehensive Planning to Enhance Cybersecurity of Public Safety Entities' Emerging Technologies

This document is a GAO report that reviews federal coordination with state and local governments regarding cybersecurity at public safety entities, with the objective to determine the extent to which federal agencies coordinated with state and local governments regarding cybersecurity efforts.

Mission Critical Partners Webinar on Strategies to Mitigate Cyber Risks in Today's PSAP

This is a 60-min webinar by Mission Critical Partners discussing how today’s PSAPs are increasingly vulnerable to cyber threats as new and emerging technologies enter the PSAP.

NASCIO Cyber Disruption Response Planning Guide for States

This guide by NASCIO encourages states to develop their own cyber disruption response plans and provides guidance on what a cyber disruption is and how states should proceed in developing capabilities to plan for, prevent, mitigate and respond to such events.

NASCIO Resources on Cybersecurity Awareness

This webpage provides an overview of public sector cybersecurity resources from NASCIO, the states, and key experts and stakeholders in the field.

National Conference of State Legislation Cybersecurity Training for State Employees

This webpage by the National Conference of State Legislation lists cybersecurity training offered in each state and provides links if available to state cyber training resources.

NENA Next Generation 911 Security (NG-SEC) Audit Checklist

This NENA checklist provides a summary of the requirements and recommendations detailed in the NG-SEC standard and provide the educated user a method to document a NG-SEC Audit. This Information Document is a companion to the NENA 75-001 - NENA Security for Next Generation 9-1-1 (NG-SEC) Standard.

NIST Cybersecurity Framework Webpage

This website provides latest updates from the National Institute of Standards and Technology's (NIST) Cybersecurity Framework. Resources include the latest version of the NIST's Framework for Improving Critical Infrastructure Cybersecurity, industry resources, frequently asked questions, and a variety of presentations.

OEC Fact Sheet on Cyber Risks to NG911

This fact sheet by the Office of Emergency Communications provides an overview of NG911 cyber infrastructure, conveys the cyber risk landscape associated with NG911, offers an approach for assessing and managing risks, and provides additional NG911 resources.

TFOPA Report on Optimal Cybersecurity Approach for PSAPs

This supplementary report by the FCC's Task Force for Optimal PSAP Architecture (TFOPA) provides expanded cost estimates to include implementation of proposed cybersecurity options at the local, State and Regional levels and operational costs based on graded levels of service and traffic. The WG also expands on the previous recommendations of incorporating various types of sensors and monitoring into the overall approach for cyber defense.

University of Colorado Boulder Report - Understanding and Solving the Problems that Non-Service Initialized Devices and Non-Emergency 911 Calls Use for PSAPs, First Responders, and the Public

This is a white paper by the University of Colorado Boulder that discusses the issues related to non-service initialized (NSI) devices, what actions can be taken to reduce the risk posed by the large number of NSI devices currently in circulation, and how these might impact the populations that depend on NSI devices to maintain access to emergency services.

From the Program
NASNA and National 911 Program's NG911 & FirstNet Guide for State and Local Authorities

This document published through a cooperative effort between NASNA and the National 911 Program provides a non-technical guide for state and local authorities on NG911 and FirstNet.

National 911 Program 911 Assessment Tool

This sample document serves as a tool for developing a report that assesses the status of a statewide 911 system.

National 911 Program and Blue Ribbon Panel Current State of 911 Funding and Oversight

This document by the National 911 Program and Blue Ribbon Panel on 911 Funding provides an overview of the state of 911 funding in 2013.

National 911 Program Annual Summary 2017

This document provides a summary of activities, projects, and initiatives within the National 911 Program over the past year. Established by the ENHANCE Act of 2004, the National 911 Program plays a critical role in helping state and local leaders provide optimal 911 services across the country.

National 911 Program Draft Handbook for 911 Assessment Guidelines 2012

This document, published in 2012, serves as a handbook for assessing the status of a statewide 911 system.

National 911 Program Draft Report for 911 Assessment Guidelines 2012

This document, published in 2012, provides guidelines that serve as an objective benchmark for the assessment of the status of a statewide 911 system.

National 911 Program Enhanced 911 Grant Program Final Report

This document by the National 911 Program is the final report for the E911 Grant Program in 2013.

National 911 Program Guidelines Matrix for 911 State Assessment

This document is a matrix that provides the criteria for assessing the status of a statewide 911 system.

National 911 Program, International Association of Chiefs of Police, and National Sheriffs' Association's NG911 Publication for Leaders in Law Enforcement

This document published in coordination with the International Association of Chiefs of Police, the National Sheriffs' Association, and the National 911 Program provides an overview of NG911 for law enforcement leaders.

National 911 Program Next Generation 911 Standards Identification and Review

This is the annual compendium of NG911 standards published by the National 911 Program.

National 911 Program Peer Assessment Handbook 2017

This handbook, published in 2017, is a guide for peer assessors participating in the statewide 911 system assessment process.

National 911 Program Profile Database Progress Report

This is a collection of the annual National 911 Program Profile Database Progress Reports developed by the National 911 Program. The reports contain information that can be used to characterize the status and basic functions of State 911 agencies, as well as to measure and report on their progress in implementing advanced 911 systems using technology and operations. This data is useful to States and 911 stakeholders in the development of effective policies, planning and implementation strategies at all levels of government.

National 911 Program Public Safety Information on "Swatting"

This fact sheet by the National 911 Program is a guide for PSAPs in the incident of false reporting of an emergency ("swatting").

National 911 Program Review of Nationwide 911 Data Collection

This is a collection of annual reports released by the National 911 Program summarizing national 911 data collected each year.

National 911 Program State Assessment Handbook 2017

This document, published in 2017, is an updated handbook for use during a 911 state assessment

National 911 Program State Assessment Overview Presentation Template 2017

This PowerPoint, published in 2017, is a presentation template for use during a 911 state assessment.

National 911 Program State of 911 Webinars

This is a link to the archived slide decks and recordings of the State of 911 Webinar series. Webinars are held every other month and typically include presentations from a federal- and state-level 911 stakeholder. Webinars provide useful information about planning, design and implementation of NG911.

Governance
APCO Guide to FCC's 911 Location Accuracy Roadmap

This webpage by APCO provides materials to help learn the facts about the FCC’s proposal and the roadmap for improving 911 location accuracy.

Communications Act of 1934

This is the legislation that provides for the regulation of interstate and foreign communication by wire or radio, and for other purposes.

FCC 911 Governance and Accountability and Improving 911 Reliability Policy Statement

This FCC report proposes specific rules designed to address failures leading to recent multi-state 911 outages, based on the October 2014 report of the Public Safety and Homeland Security Bureau. This report also proposes additional mechanisms designed to ensure that 911 governance structure keeps pace with evolving technologies.

FCC Report on Legal and Regulatory Framework for Next Generation 911 Services

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

FCC Small Entity Compliance Guide for Ensuring Continuity of 911 Communications

This FCC guide is intended to help small entities comply with the new rules adopted in the FCC rulemaking dockets for ensuring continuity of 911 communications.

FCC Small Entity Compliance Guide for Improving Reliability and Continuity of Communications Networks

This FCC guide is intended to help small entities comply with the new rules adopted in the FCC rulemaking docket for improving 911 reliability.

Hatfield Report on Technical and Operational Issues Impacting the Provision of Wireless Enhanced 911 Services

This report prepared for the FCC shares the results of an independent inquiry into the technical and operational issues affecting the deployment of wireless E911 services in the United States. The inquiry was carried out over a six month period beginning on April 15, 2002

ICO National Plan for Migrating to IP-Enabled 911 Systems

This document published in 2009 by the National E911 Implementation Coordination Office's (ICO's) plan for migrating to a national IP-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications and improving information sharing among all emergency response entities.

Kansas NG911 Operational Governance Policy

This document by the Kansas 911 Coordinating Council provides details regarding the operational policies and procedures as they relate to and support Kansas' statewide governance of NG911.

Michigan Upper Peninsula 911 Authority Annual Report 2015

This report by the Upper Peninsula 911 Authority Board provides the status of 911 in Michigan's Upper Peninsula in 2015.

Model Statute for the Regulation of Recommended Minimum Training Guidelines for Telecommunicators

This document provides a model for developing statutory regulations for minimum training guidelines for telecommunicators.

NASNA Report on 911 and Emergency Management Best Practices for Coordination and Collaboration

This NASNA document addresses the growing need for 911 and emergency management agencies to improve their ability to collaborate and cooperate before, during, and after disasters or widespread emergencies.

NASNA Webpage on How to Start a State 911 Program

This NASNA webpage is meant to assist state governments in establishing a state-level 911 program by providing tools and resources for each state.

National 911 Program Announcement of 911 Laws Enacted During 2013

This announcement in 2013 by the National 911 Program shares the link to the 911 Legislative Tracking Database on the National Conference of State Legislators' website.

National Conference of State Legislatures 911 Legislative Tracking Database

This database by the National Conference of State Legislatures tracks state legislation on 911 administration, funding, fees, privacy, E911, and NG911 services.

New and Emerging Technologies 911 Improvement Act of 2008

This is the congressional act in 2008 to promote and enhance public safety by facilitating the rapid deployment of IP-enabled and E911 services.

NG911 Advancement Act of 2012

This document is the Middle Class Tax Relief and Job Creation Act of 2012. Title VI, Subtitle E pertains to the Next Generation 911 Advancement Act of 2012.

NG911 Now Coalition NG911 Gap Analysis and Next Steps

This document summarizes a gap analysis conducted by the NG911 Now Coalition and recommendations in the areas of governance, funding, technology and operations, and education within NG911.

Nondiscrimination in Accessibility of NG911 Federal Regulation

This is the federal regulation 28 CFR Part 35 for nondiscrimination on the basis of disability in state and local government services, accessibility of NG911 services.

Notice of Proposed Rulemaking for 911 Grant Program

This action from September 2017 proposes revised implementing regulations for the 911 Grant Program, as a result of the enactment of the Next Generation 911 (NG911) Advancement Act of 2012. The 911 Grant Program provides grants to improve 911 services, E-911 services, and NG911 services and applications

Pioneer Institute Case Studies on Success and Failure of Regionalization in Massachusetts

This white paper by the Pioneer Institute for Public Policy Research addresses regionalization and the consolidation of dispatch services within the state of Massachusetts.

SAFECOM Emergency Communications Governance Guide for State, Local, Tribal, and Territorial Officials

This SAFECOM document provides guidance for state, local, tribal, and territorial officials to address governance and leadership related to the Office of Emergency Communications' (OEC) National Emergency Communications Plan (NECP).

Wireless Communications and Public Safety Act of 1999

This document is the Wireless Communications and Public Safety Act of 1999, the purpose of which is, "To promote and enhance public safety through use of 911 as the universal emergency assistance number, further deployment of wireless 911 service, support of States in upgrading 911 capabilities and related functions, encouragement of construction and operation of seamless, ubiquitous, and reliable networks for personal wireless services, and for other purposes."

NG911
NASNA and National 911 Program’s Model State 911 Plan 2013

This document, published in 2013 by NASNA and the National 911 Program, provides a model for states to coordinate efforts, plan for and implement advanced 911 systems including NG911, and prepare for a shared service environment.

APCO Next Generation Technologies Webpage

This is the link to resources about Next Generation Technologies located on the APCO website.

APCO Project 43: Broadband Implications for the PSAP

APCO launched Project 43, Broadband Implications for the PSAP in April 2016. The goal of Project 43 is to help public safety telecommunicators, PSAPs, PSAP directors, 9-1-1 authorities, elected and appointed officials, and others in the public safety community better leverage existing technology capabilities and prepare for the evolving broadband communications technologies that will impact PSAP operations and, at the same time, improve support to field responders.

CRS Report on Emergency Communications, Broadband and the Future of 911

This is the Congressional Research Service's report to Congress on broadband and the future of 911, published in 2010.

FCC Wireless E911 Location Accuracy Requirements

This document shares FCC's requirements for wireless E911 location accuracy that enhances the ability of PSAPs to accurately identify the location of wireless 911 callers when the caller is indoors and improves location determination for outdoor and indoor calls.

iCERT Report on the History of 911 and What it Means for the Future of Emergency Communications

This report by the Industry Council for Emergency Response Technologies (iCERT) is intended to provide public and private sector stakeholders with a clear understanding of the history of 911 in America.

NASNA Case Study of Counties of Southern Illinois NG911 ESInet Project

This NASNA document is a case study of the NG911 system within select counties of Southern Illinois.

NASNA Case Study of Western Pennsylvania County Regional ESInet

This NASNA document is a case study of the emergency services IP network project in Western Pennsylvania.

National 911 Education Month Fact Sheet

This fact sheet by the National 911 Education Coalition provides information about the National 911 Education Month during the month of April.

National 911 Program and NASNA's NG911 & FirstNet Guide for State and Local Authorities

This publication provides an overview of NG911 and FirstNet for state and local authorities. This publication was provided through a cooperative effort between NASNA and the National 911 Program.

National 911 Program Guidelines for State NG911 Legislative Language

This document by the National 911 Program provides general guidelines for states developing NG911 legislature.

National 911 Program Next Generation 911 Standards Identification and Review

This is the annual compendium of NG911 standards published by the National 911 Program.

National E911 Implementation Coordination Office National Plan for Migrating to IP-Enabled 911 Systems

This document is the National E911 Implementation Coordination Office's plan for migrating to a national IP-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications and improving information sharing among all emergency response entities.

NENA NG911 Project Webpage

This is the webpage to NENA's NG911 Project and documents related to Next Generation 911.

NENA NG911 State National Balance Policy Statement

This NENA policy statement from 2008 discusses the proper balance and timing of state and national regulatory and legislative activities while transitioning to NG911.

NENA NG911 Testing Programs

This webpage lists NENA's series of testing and evaluating programs to support the rollout of NG911.

NENA NG911 Transition Policy Implementation Handbook

This NENA handbook is intended to be a guide for 911 leaders and government officials responsible for enabling NG911.

NENA Report on Transitioning Emergency Communications into the Next Generation

This report published in 2006 by the NENA Next Generation Partner Program discusses Next Generation challenges, the future of emergency communications, findings of the NGPP in 2006, and the Next Generation Program Plan in 2007.

NENA Standards Security for NG911

This NENA document provides the minimal guidelines and requirements for the protection of NG911 assets or elements within a changing business environment.

NENA Standards Webpage

This link provides a list of NENA's technical standards for various 911 aspects and other administrative documents and resources.

NENA Status Report of NG911 State Activity

This NENA webpage provides a color-coded map of the transitional NG911 process by state.

Recommended Minimum Training Guidelines for 911 Telecommunicators

This document provides the recommended minimum training guildelines for 911 telecommunicators. This was developed by a working group of industry professionals, including members from APCO, NENA, NASNA, NFPA, IAED, PowerPhone, and the Denise Amber Lee Foundation.

State Plans for 911

This is a link to several state 911 and NG911 strategic plans. These documents can serve as models for others.

TSAG NG911 What's Next Report

This is the link to the Transportation Safety Advacement Group's NG911 What's Next Report and other NG911 reference materials.

Text to 911
Commonwealth of Virginia Text-to-911 Implementation Guide for PSAPs

This document provides guidance on implementing text-to-911 for PSAPs in the Commonwealth of Virginia.

Commonwealth of Virginia Text-to-911 White Paper

This white paper by the Commonwealth of Virginia's Subcommittee to the Board proposes goals and recommendations for implementing text-to-911.

CSRIC Report on Investigating into Location Improvements for Interim Text-to-911

This report by the Communications, Security, Reliability and Interoperability Council's NG911 Working Group reviews the different uses of location information and approaches to provide PSAPs with consistent and actionable location information for SMS text to 9-1-1 services.

CSRIC Report on PSAP Requests for Service for Interim Text-to-911

This report by the Communications Security, Reliability, and Interoperability Council's NG911 Working Group provides recommendations of best practices for 9-1-1 authorities to utilize when requesting the interim SMS text-to-9-1-1 service.

FCC Further Notice of Proposed Rulemaking on Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications and Framework for Next Generation 911 Deployment

This 2012 FCC Further Notice of Proposed Rulemaking serves as the FCC's proposed action to accelerate the availability of nationwide text-to-911 services.

FCC Report and Order on Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications and Framework for Next Generation 911 Deployment

This 2013 FCC Report and Order requires all Commercial Mobile Radio Service providers of interconnected text message services to provide automatic bounce-back text messages in locations where text-to-911 is not available.

FCC Report on Facilitating the Deployment of Text-to-911 and Other Next Generation Applications

This FCC report discusses facilitating the deployment of text-to-911 to ensure that the potentially life-saving benefits of text-to-911 are available to all consumers as swiftly as possible.

FCC Second Report and Order and Third Further Notice of Proposed Rulemaking on Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications and Framework for Next Generation 911 Deployment

This 2014 FCC Second Report and Order adopts rules to promote widespread text-to-911 availability by requiring that text messaging providers must be capable of supporting text-to-911 by December 2014. The Third Further Notice of Proposed Rulemaking seeks comments on a case study of the costs and benefits of implementing text-to-911 service.

FCC Text-to-911 Introductory Video

This is an introductory video developed by the FCC titled, "What You Need to Know About Text-to-911."

FCC Text-to-911 Quick Facts and FAQs

This FCC webpage provides answers to frequently asked questions on text-to-911 and shares links to supplemental resources on text-to-911.

Iowa Homeland Security and Emergency Management's Text-to-911 FAQ Sheet

This document published by Iowa's Homeland Security and Emergency Management provides answers to frequently asked questions on text-to-911.

NENA Text-to-911 Fact Sheet for PSAPs

This NENA document provides PSAPs and 9-1-1 entities a list of topics or questions to consider when deciding whether to accept the interim solution text-to-9-1-1 calls.

PSAP Text-to-911 Readiness and Certification Form

This FCC weblink provides the PSAP Text-to-911 Readiness and Certification Form PSAPs are required to submit to be listed in the Public Safety and Homeland Security Bureau’s centralized database.