Reports and Studies

911 Caller COVID-19 Disclosure

This white paper discusses the legal framework surrounding public safety answering points (PSAPs) and emergency call centers (ECCs) screening callers for COVID-19 status, and whether telecommunicators may disclose callers’ status to first responders.

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National 911 Annual Report

This is a collection of the annual 911 data reports developed by the National 911 Program. The reports share state progress in implementing advanced 911 systems and are useful to states and 911 stakeholders in the development of effective policies, planning and implementation strategies at all levels of government.

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National 911 Program and Blue Ribbon Panel Current State of 911 Funding and Oversight

This document by the National 911 Program and Blue Ribbon Panel on 911 Funding provides an overview of the state of 911 funding in 2013.

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National 911 Program and NASNA's NG911 & FirstNet Guide for State and Local Authorities

This document published through a cooperative effort between NASNA and the National 911 Program provides a non-technical guide for state and local authorities on NG911 and FirstNet.

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National 911 Program Annual Summary 2017

This document provides a summary of activities, projects, and initiatives within the National 911 Program over the past year. Established by the ENHANCE Act of 2004, the National 911 Program plays a critical role in helping state and local leaders provide optimal 911 services across the country.

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National 911 Program Annual Summary 2018

This document provides a summary of activities, projects and initiatives within the National 911 Program throughout 2018.

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National 911 Program Annual Summary 2019

This document provides a summary of activities, projects and initiatives within the National 911 Program throughout 2019.

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National 911 Program Annual Summary 2020

This document provides a summary of activities, projects and initiatives within the National 911 Program throughout 2020.

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National 911 Program Enhanced 911 Grant Program Final Report

This document by the National 911 Program is the final report for the E911 Grant Program in 2013.

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National 911 Program NG911 Guide for Leaders in Law Enforcement

This publication, released in 2019, provides a non-technical guide for state and local law enforcement officials to explain NG911 benefits, risks and potential impact on emergency communications.

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National 911 Program Next Generation 911 Standards Identification and Review

This is the annual compendium of NG911 standards published by the National 911 Program.

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National 911 Program NG911 Guide for Fire Service Leaders

This publication, released in 2018, provides a non-technical guide for state and local leaders in the Fire service to explain NG911 benefits, risks and potential impact on emergency communications.

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National 911 Program NG911 Guide for Leaders in EMS

This publication, released in 2018, provides a non-technical guide for state and local EMS leaders to explain NG911 benefits, risks and potential impact on emergency communications.

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National 911 Program Review of Nationwide 911 Data Collection

This is a collection of annual reports released by the National 911 Program summarizing national 911 data collected each year.

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NG911 Interstate Playbooks

State 911 administrators that have worked together to connect two or more state 911 systems in a NG environment share their best practices and advice for others in a series of chapters of a NG911 Interstate Playbook.

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The Successful NG911 Transition: A Case Study of the California Office of Emergency Services (Cal OES)

With 40 million people spread across 58 counties served by nearly 450 PSAPs, almost no one has a bigger NG911 mountain to scale than California. This case study turns a laser focus on what the Golden State has learned along the way to its own transition to Next-Gen, taking a holistic approach to unearth some of the most valuable lessons to be learned.

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Traffic Tech: 911 Systems

The Motor Vehicle Occupant Safety Survey, periodically conducted by NHTSA, asks respondents about topics ranging from seat belt use to 911. This Traffic Tech, released in 2020, includes responses about caller locations and paying for expanded 911 services.

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State Assessment Resources

State 911 Assessment Program Brochure
A high-level overview for state administrators on the benefits of participating in the State 911 Assessment Program.

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State 911 Assessment Program Guidelines (DOWNLOAD here)
This chart displays the 9 categories and 83 guidelines that are used in the State 911 Assessment Program.

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Additional Resources

A Tale of Two Approaches: Mandatory vs. Voluntary Implementations of NG911

This document tackles some common challenges, opportunities, and considerations for both mandatory and voluntary deployments.

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911 Data & Information Sharing: A Strategic Plan

This report, led by a team convened by the National 911 Program, establishes a framework for the future of 911 data standardization and use. It identifies a vision and provides strategic recommendations for the years to come.

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CPR LifeLinks

CPR LifeLinks is a national initiative to help communities save more lives through the implementation of telecommunicator and high-performance CPR programs. A suite of resources is available to help individuals and agencies champion this effort.

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Guidelines for Developing a State NG911 Plan

This resource offers a model plan and tips to facilitate NG911 planning for states and jurisdictions.

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Guidelines for State NG911 Legislative Language

This resource provides examples and legislative language that facilitates the deployment of NG911.

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National 911 Program NG911 Procurement Guidance

This document published by the National 911 Program provides PSAPs Next Generation 911 procurement guidance in the areas of contract negotiations, establishing scope of work documents, and creating service for the NG911 system once upgrades are complete.

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National 911 Program Public Safety Information on "Swatting"

This fact sheet by the National 911 Program is a guide for PSAPs in the incident of false reporting of an emergency ("swatting").

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National 911 Program State of 911 Webinars

This is a link to the archived slide decks and recordings of the State of 911 Webinar series. Webinars are held every other month and typically include presentations from a federal- and state-level 911 stakeholder. Webinars provide useful information about planning, design and implementation of NG911.

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NG911 Roadmap: Pathways Toward Nationwide Interconnection of 911 Services

This report, led by a team convened by the National 911 Program, identifies what needs to be accomplished at the national to achieve a nationwide NG911 system of systems.

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Telemedicine Framework for EMS and 911 Organizations

This resource was developed in 2021 by FICEMS to provide information to EMS and 911 organizations exploring the possibility of meeting unmet healthcare needs of their patients and communities through telemedicine.

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Utilizing Partnerships to Make NG911 Possible

This document lists a variety of resources inside and outside government agencies that should be tapped to ensure proper planning, procurement, and implementation of NG911.

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