Reports and Studies

FCC Report on Legal and Regulatory Framework for Next Generation 911 Services

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

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Hatfield Report on Technical and Operational Issues Impacting the Provision of Wireless Enhanced 911 Services

This report prepared for the FCC shares the results of an independent inquiry into the technical and operational issues affecting the deployment of wireless E911 services in the United States. The inquiry was carried out over a six month period beginning on April 15, 2002

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NASNA Report on 911 and Emergency Management Best Practices for Coordination and Collaboration

This NASNA document addresses the growing need for 911 and emergency management agencies to improve their ability to collaborate and cooperate before, during, and after disasters or widespread emergencies.

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NG911 Now Coalition NG911 Gap Analysis and Next Steps

This document summarizes a gap analysis conducted by the NG911 Now Coalition and recommendations in the areas of governance, funding, technology and operations, and education within NG911.

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Pioneer Institute Case Studies on Success and Failure of Regionalization in Massachusetts

This white paper by the Pioneer Institute for Public Policy Research addresses regionalization and the consolidation of dispatch services within the state of Massachusetts.

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Standards and Regulations

Communications Act of 1934

This is the legislation that provides for the regulation of interstate and foreign communication by wire or radio, and for other purposes.

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FCC 911 Governance and Accountability and Improving 911 Reliability Policy Statement and Notice of Proposed Rulemaking

This FCC report proposes specific rules designed to address failures leading to recent multi-state 911 outages, based on the October 2014 report of the Public Safety and Homeland Security Bureau. This report also proposes additional mechanisms designed to ensure that 911 governance structure keeps pace with evolving technologies.

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FCC Report on Legal and Regulatory Framework for Next Generation 911 Services

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

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Legislation for Enhanced 911 Grant Program

The following summarizes the final legislation in 2009 for the Enhanced 911 Grant Program.

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National Conference of State Legislatures 911 Legislative Tracking Database

This database by the National Conference of State Legislatures tracks state legislation on 911 administration, funding, fees, privacy, E911, and NG911 services.

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New and Emerging Technologies 911 Improvement Act of 2008

This is the congressional act in 2008 to promote and enhance public safety by facilitating the rapid deployment of IP-enabled and E911 services.

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NG911 Advancement Act of 2012

This document is the Middle Class Tax Relief and Job Creation Act of 2012. Title VI, Subtitle E pertains to the Next Generation 911 Advancement Act of 2012.

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Nondiscrimination in Accessibility of NG911 Federal Regulation

This is the federal regulation 28 CFR Part 35 for nondiscrimination on the basis of disability in state and local government services, accessibility of NG911 services.

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Notice of Proposed Rulemaking for 911 Grant Program

This action from September 2017 proposes revised implementing regulations for the 911 Grant Program, as a result of the enactment of the Next Generation 911 (NG911) Advancement Act of 2012. The 911 Grant Program provides grants to improve 911 services, E-911 services, and NG911 services and applications.

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Wireless Communications and Public Safety Act of 1999

This document is the Wireless Communications and Public Safety Act of 1999, the purpose of which is, "To promote and enhance public safety through use of 911 as the universal emergency assistance number, further deployment of wireless 911 service, support of States in upgrading 911 capabilities and related functions, encouragement of construction and operation of seamless, ubiquitous, and reliable networks for personal wireless services, and for other purposes."

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State Policies and Guides

Kansas NG911 Operational Governance Policy

This document by the Kansas 911 Coordinating Council provides details regarding the operational policies and procedures as they relate to and support Kansas' statewide governance of NG911.

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Michigan Upper Peninsula 911 Authority Annual Report 2015

This report by the Upper Peninsula 911 Authority Board provides the status of 911 in Michigan's Upper Peninsula in 2015.

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Model Statute for the Regulation of Recommended Minimum Training Guidelines for Telecommunicators

This document provides a model for developing statutory regulations for minimum training guidelines for telecommunicators.

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NASNA Webpage on How to Start a State 911 Program

This NASNA webpage is meant to assist state governments in establishing a state-level 911 program by providing tools and resources for each state.

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SAFECOM Guidance on Emergency Communications Grants 2018

This is the 2018 annual report by the Office of Emergency Communications to provide guidance for State, local, tribal, and territorial grantees on eligible activities and equipment standards that may be applicable to Federal grants funding emergency communications projects.

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State Plans for 911

This is a link to several state 911 and NG911 strategic plans. These documents can serve as models for others.

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Additional Resources

APCO Guide to FCC's 911 Location Accuracy Roadmap

This webpage by APCO provides materials to help learn the facts about the FCC’s proposal and the roadmap for improving 911 location accuracy.

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FCC Master PSAP Registry

In 2003, the FCC began collecting data to build a registry of public safety answering points (PSAPs). This resource links to the FCC's master database of PSAPs, updated periodically as the FCC receives more information. The PSAP database serves as a tool to aid the Commission in evaluating the state of PSAP readiness and E911 deployment. This voluntary list is one of multiple PSAP registries existing within the 911 community and may not include all known PSAPs.

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FCC Small Entity Compliance Guide for Ensuring Continuity of 911 Communications

This FCC guide is intended to help small entities comply with the new rules adopted in the FCC rulemaking dockets for ensuring continuity of 911 communications.

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FCC Small Entity Compliance Guide for Improving Reliability and Continuity of Communications Networks

This FCC guide is intended to help small entities comply with the new rules adopted in the FCC rulemaking docket for improving 911 reliability.

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ICO National Plan for Migrating to IP-Enabled 911 Systems

This document published in 2009 by the National E911 Implementation Coordination Office's (ICO's) plan for migrating to a national IP-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications and improving information sharing among all emergency response entities.

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