Policies and Implementation Guides

A Tale of Two Approaches: Mandatory vs. Voluntary Implementations of NG911

This document tackles some common challenges, opportunities, and considerations for both mandatory and voluntary deployments.

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CSRIC Report on Location Accuracy and Testing for Voice-Over-LTE Networks 2014

This report examines the impact of the migration to enabled 4G VoLTE networks on the ability of carriers to meet with the FCC's accuracy levels for wireless E911 Phase II location information for Commercial Mobile Radio Service (CMRS) providers.

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CSRIC Report on Specification for Indoor Location Accuracy Test Bed (Released 2014)

This report provides the FCC guidance on establishing a permanent entity to design, develop, and manage an ongoing public test bed for indoor location technologies.

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National 911 Program NG911 Procurement Guidance

This document published by the National 911 Program provides PSAPs Next Generation 911 procurement guidance in the areas of contract negotiations, establishing scope of work documents, and creating service for the NG911 system once upgrades are complete.

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National E911 Implementation Coordination Office National Plan for Migrating to IP-Enabled 911 Systems

This document is the National E911 Implementation Coordination Office's plan for migrating to a national IP-enabled emergency network capable of receiving and responding to all citizen-activated emergency communications and improving information sharing among all emergency response entities.

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NENA NG911 Transition Policy Implementation Handbook

This NENA handbook is intended to be a guide for 911 leaders and government officials responsible for enabling NG911.

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NG911 Roadmap: Pathways Toward Nationwide Interconnection of 911 Services

This report, led by a team convened by the National 911 Program, identifies what needs to be accomplished at the national to achieve a nationwide NG911 system of systems.

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NHTSA and NTIA Management Plan for the Next Generation 911 Grant Program

This document submitted to Congress by NHTSA and the National Telecommunications and Information Administration (NTIA) provides guidance on how to manage the NG911 grant program following the Middle Class Tax Relief and Job Creation Act of 2012.

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TSAG NG911 What's Next Report

This is the link to the Transportation Safety Advancement Group's NG911 What's Next Report and other NG911 reference materials.

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Reports and Studies

Business Case for Next Generation 911 Technology in the State of Oregon

This is a business case conducted in 2013 for the State of Oregon's Office of Emergency Management, 911 Program. This business case identifies gaps with the current 911 system in Oregon and provides recommended solutions to prepare Oregon for NG911. This study is specific to one state and may or may not be applicable to other states.

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CRS Report on Emergency Communications, Broadband and the Future of 911

This is the Congressional Research Service's report to Congress on broadband and the future of 911, published in 2010.

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CSRIC Report on 911 Location-Based Routing

This report, published in 2016 by the Communications, Security, Reliability, and Interoperability Council V's Working Group 1, Task 2, examines and provides the FCC recommendations on 911 location-based routing.

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CSRIC Report on Optimizing PSAP Re-Routes 2016

This report contains recommendations for best practices that optimize PSAP re-routes.

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FCC NG911 Cost Study

This is a white paper by the FCC's Public Safety and Homeland Security Bureau, presenting a cost study on the network connectivity and call routing portion of the nationwide NG911 network.

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FCC Report on Legal and Regulatory Framework for Next Generation 911 Services

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

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GAO Report on Next Generation 911 - National 911 Program Could Strengthen Efforts to Assist States 2018

This report examines state and local progress and challenges implementing NG911 and federal actions to address challenges and planned next steps.

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GAO Report on Public Safety Broadband Network - Stakeholder Concerns and Workforce Planning 2017

This is a report from the GAO assessing FirstNet's efforts to establish a network, and assessing FirstNet's plans to oversee its network contractor.

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Govtech Article on how PSAPs Move Ahead with Next Generation 911 as Carriers Lag

This article published in June 2017 by Govtech's Emergency Management discusses ongoing challenges to implement NG911 despite the state and municipal emergency leaders' efforts to revamp the technology that supports NG911 capabilities.

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iCERT and The 911 Education Foundation's History of 911 and What it Means for the Future of Emergency Communications

This report published by iCERT and the 911 Education Foundation shares a history of 911 in America and the potential for further development in relation to technological and regulatory considerations as NG911 becomes a nationwide reality.

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iCERT Research Study on the Status of NG911 Deployment in the United States

This is a historical study prepared in 2014 by Texas A&M for the Industry Council on Emergency Response Technologies (iCERT). This study was intended to provide a clearer understanding of the state of the nation’s transition from legacy 911 systems to NG911.

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NASNA Case Study of Counties of Southern Illinois NG911 ESInet Project

This NASNA document is a case study of the NG911 system within select counties of Southern Illinois.

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NASNA Case Study of Western Pennsylvania County Regional ESInet

This NASNA document is a case study of the emergency services IP network project in Western Pennsylvania.

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NASNA Report on Four Potential Funding Models for NG911

This white paper outlines the thinking of NASNA on how states might ensure sustainable funding for NG911.

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NG911 Interstate Playbooks

State 911 administrators that have worked together to connect two or more state 911 systems in a NG environment share their best practices and advice for others in a series of chapters of a NG911 Interstate Playbook.

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National 911 Program Profile Database Progress Report

This is a collection of the annual National 911 Program Profile Database Progress Reports developed by the National 911 Program. The reports contain information that can be used to characterize the status and basic functions of State 911 agencies, as well as to measure and report on their progress in implementing advanced 911 systems using technology and operations. This data is useful to States and 911 stakeholders in the development of effective policies, planning and implementation strategies at all levels of government.

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NENA Report on Funding 911 into the Next Generation

This NENA document published in 2007 provides an overview of NG911 funding model options for consideration.

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NENA Report on Transitioning Emergency Communications into the Next Generation

This report published in 2006 by the NENA Next Generation Partner Program discusses Next Generation challenges, the future of emergency communications, findings of the NGPP in 2006, and the Next Generation Program Plan in 2007.

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NG911 Cost Estimate Report to Congress

This report, submitted to Congress in October 2018, provides a cost estimate to migrate existing legacy 911 systems to NG911 across the country. It describes three different implementation scenarios and a cost range.

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NG911 Now Coalition NG911 Gap Analysis and Next Steps

This document summarizes a gap analysis conducted by the NG911 Now Coalition and recommendations in the areas of governance, funding, technology and operations, and education within NG911.

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NHTSA and NTIA Management Plan for the Next Generation 911 Grant Program

This document submitted to Congress by NHTSA and the National Telecommunications and Information Administration (NTIA) provides guidance on how to manage the NG911 grant program following the Middle Class Tax Relief and Job Creation Act of 2012.

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NTIA Webpage on Next Generation 911

This webpage provides an overview of the US Department of Commerce's National Telecommunications and Information Administration (NTIA) and their shared responsibility with NHTSA for the 911 Implementation and Coordination Office (ICO).

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Report on the NG911 Funding Gap

This article describes the federal funding gaps between FirstNet and NG911.

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TFOPA Adopted Final Report 2016

The Task Force on Optimal PSAP Architecture (TFOPA) produced this report to provide recommendations to the FCC regarding actions that PSAPs can take to optimize their security, operations, and funding as they migrate to NG911.

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TFOPA Report on NG911 Readiness Scorecard 2016

This supplementary report by TFOPA Working Group 2, Phase II delivers a detailed NG911 scorecard that identifies the transition requirements a 911 authority will need to meet moving forward.

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The Successful NG911 Transition: A Case Study of the California Office of Emergency Services (Cal OES)

With 40 million people spread across 58 counties served by nearly 450 PSAPs, almost no one has a bigger NG911 mountain to scale than California. This case study turns a laser focus on what the Golden State has learned along the way to its own transition to Next-Gen, taking a holistic approach to unearth some of the most valuable lessons to be learned.

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University of Colorado Law School Study on The Legal Impacts and Opportunities of NG911 Architecture: Transparency, Privacy, and Evidentiary Considerations

Study in 2018 by the University of Colorado Law School, researching how the architecture of NG911 systems will impact how policy makers, emergency services, and vendors interact with existing legal obligations.

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Standards and Regulations

FCC Report on Legal and Regulatory Framework for Next Generation 911 Services

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

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FCC Webpage on Best Practices for Implementing Text-to-911

This FCC webpage provides a collection of links to NENA and APCO offering best practices and resources for states in implementing text-to-911.

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FCC Wireless E911 Location Accuracy Requirements

This document shares FCC's requirements for wireless E911 location accuracy that enhances the ability of PSAPs to accurately identify the location of wireless 911 callers when the caller is indoors and improves location determination for outdoor and indoor calls.

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National 911 Program Next Generation 911 Standards Identification and Review

This is the annual compendium of NG911 standards published by the National 911 Program.

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NENA Next Generation 911 Security (NG-SEC) Audit Checklist

This NENA checklist provides a summary of the requirements and recommendations detailed in the NG-SEC standard and provide the educated user a method to document a NG-SEC Audit. This Information Document is a companion to the NENA 75-001 - NENA Security for Next Generation 9-1-1 (NG-SEC) Standard.

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NENA Standards Security for NG911

This NENA document provides the minimal guidelines and requirements for the protection of NG911 assets or elements within a changing business environment.

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NENA Standards Webpage

This link provides a list of NENA's technical standards for various 911 aspects and other administrative documents and resources.

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NG911 Advancement Act of 2012

This document is the Middle Class Tax Relief and Job Creation Act of 2012. Title VI, Subtitle E pertains to the Next Generation 911 Advancement Act of 2012.

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Nondiscrimination in Accessibility of NG911 Federal Regulation

This is the federal regulation 28 CFR Part 35 for nondiscrimination on the basis of disability in state and local government services, accessibility of NG911 services.

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State Resources

FCC Report on Legal and Regulatory Framework for Next Generation 911 Services

This report submitted by the FCC to Congress contains recommendations for the legal and statutory framework for Next Generation 911 (NG911) services.

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FCC Wireless E911 Location Accuracy Requirements

This document shares FCC's requirements for wireless E911 location accuracy that enhances the ability of PSAPs to accurately identify the location of wireless 911 callers when the caller is indoors and improves location determination for outdoor and indoor calls.

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National 911 Program Next Generation 911 Standards Identification and Review

This is the annual compendium of NG911 standards published by the National 911 Program.

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NENA Next Generation 911 Security (NG-SEC) Audit Checklist

This NENA checklist provides a summary of the requirements and recommendations detailed in the NG-SEC standard and provide the educated user a method to document a NG-SEC Audit. This Information Document is a companion to the NENA 75-001 - NENA Security for Next Generation 9-1-1 (NG-SEC) Standard.

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NENA Standards Security for NG911

This NENA document provides the minimal guidelines and requirements for the protection of NG911 assets or elements within a changing business environment.

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NENA Standards Webpage

This link provides a list of NENA's technical standards for various 911 aspects and other administrative documents and resources.

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NG911 Advancement Act of 2012

This document is the Middle Class Tax Relief and Job Creation Act of 2012. Title VI, Subtitle E pertains to the Next Generation 911 Advancement Act of 2012.

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Nondiscrimination in Accessibility of NG911 Federal Regulation

This is the federal regulation 28 CFR Part 35 for nondiscrimination on the basis of disability in state and local government services, accessibility of NG911 services.

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Utilizing Partnerships to Make NG911 Possible

This document lists a variety of resources inside and outside government agencies that should be tapped to ensure proper planning, procurement, and implementation of NG911.

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Additional Resources

APCO and NENA NG911 Emergency Incident Data Document

The Emergency Incident Data Document (EIDD) published by NENA and APCO provides a standardized, industry-neutral National Information Exchange Model (NIEM) conformant (XML-based) specifications for exchanging emergency incident information to agencies and regions that implement NG9-1-1 and Internet Protocol (IP) based emergency communications systems.

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APCO Next Generation Technologies Webpage

This is the link to resources about Next Generation Technologies located on the APCO website.

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APCO Project 43: Broadband Implications for the PSAP

APCO launched Project 43, Broadband Implications for the PSAP in April 2016. The goal of Project 43 is to help public safety telecommunicators, PSAPs, PSAP directors, 9-1-1 authorities, elected and appointed officials, and others in the public safety community better leverage existing technology capabilities and prepare for the evolving broadband communications technologies that will impact PSAP operations and, at the same time, improve support to field responders.

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DOT NG911 Initiative Historical Resources

In 2007, the DOT produced a design and transition plan for NG911. This page houses all of the historical resources developed through that effort.

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FCC Master PSAP Registry

In 2003, the FCC began collecting data to build a registry of public safety answering points (PSAPs). This resource links to the FCC's master database of PSAPs, updated periodically as the FCC receives more information. The PSAP database serves as a tool to aid the Commission in evaluating the state of PSAP readiness and E911 deployment. This voluntary list is one of multiple PSAP registries existing within the 911 community and may not include all known PSAPs.

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National 911 Education Month Fact Sheet

This fact sheet by the National 911 Education Coalition provides information about the National 911 Education Month during the month of April.

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National 911 Program NG911 Procurement Guidance

This document published by the National 911 Program provides PSAPs Next Generation 911 procurement guidance in the areas of contract negotiations, establishing scope of work documents, and creating service for the NG911 system once upgrades are complete.

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NENA NG911 Project Webpage

This is the webpage to NENA's NG911 Project and documents related to Next Generation 911.

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NENA NG911 Testing Programs

This webpage lists NENA's series of testing and evaluating programs to support the rollout of NG911.

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NTIA Webpage on Next Generation 911

This webpage provides an overview of the US Department of Commerce's National Telecommunications and Information Administration (NTIA) and their shared responsibility with NHTSA for the 911 Implementation and Coordination Office (ICO).

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Recommended Best Practices for Supplemental 9-1-1 Location Data

Released in 2019 by NASNA, NENA and iCERT, with support from the National 911 Program, this document offers PSPAs and supplemental location data providers best practices for incorporating supplemental data into the 911 call flow.

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Recommended Minimum Training Guidelines for 911 Telecommunicators

This document provides the recommended minimum training guildelines for 911 telecommunicators. This was developed by a working group of industry professionals, including members from APCO, NENA, NASNA, NFPA, IAED, PowerPhone, and the Denise Amber Lee Foundation.

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