Fact Sheets

APCO Fact Sheet on Mobile Apps and 911

This fact sheet published by APCO in 2015 compares mobile applications for 911 to making voice calls to 911.

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FCC Text-to-911 Introductory Video

This is an introductory video developed by the FCC titled, "What You Need to Know About Text-to-911."

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FCC Text-to-911 Quick Facts and FAQs

This FCC webpage provides answers to frequently asked questions on text-to-911 and shares links to supplemental resources on text-to-911.

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Iowa Homeland Security and Emergency Management's Text-to-911 FAQ Sheet

This document published by Iowa's Homeland Security and Emergency Management provides answers to frequently asked questions on text-to-911.

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NENA Text-to-911 Fact Sheet for PSAPs

This NENA document provides PSAPs and 9-1-1 entities a list of topics or questions to consider when deciding whether to accept the interim solution text-to-9-1-1 calls.

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Policies and Implementation Guides

Commonwealth of Virginia Text-to-911 Implementation Guide for PSAPs

This document provides guidance on implementing text-to-911 for PSAPs in the Commonwealth of Virginia.

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Kansas Coordinating Council's SMS Text-to-911 Implementation Package

This document prepared in 2017 by the Kansas 911 Coordinating Council provides a variety of resources for implementing text-to-911 in the State of Kansas, including expectations for implementing text-to-911, training plans, sample policies for PSAPs, and public relations information and guidance.

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NENA PSAP Interim Text-to-911 Support Documents

This NENA document provides support information and education materials for PSAPs planning on moving forward with the Interim Solution for Text-to-911.

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NENA Recommended Public Education Plan for Interim SMS Text-to-911

This NENA guide is meant to assist NENA members educate the public, special interest groups, and other key stakeholders regarding the implementation of Interim SMS Text-to-9-1-1.

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PSAP Text-to-911 Readiness and Certification Form

This FCC weblink provides the PSAP Text-to-911 Readiness and Certification Form PSAPs are required to submit to be listed in the Public Safety and Homeland Security Bureau’s centralized database.

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Reports and Studies

APCO White Paper on the Status of 911 Apps

This is a white paper published by APCO in 2015, intended to educate the general public and stakeholders in the application development community on the state of the 911 system and the role of mobile applications.

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Commonwealth of Virginia Text-to-911 White Paper

This white paper by the Commonwealth of Virginia's Subcommittee to the Board proposes goals and recommendations for implementing text-to-911.

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CSRIC Report on Investigating into Location Improvements for Interim Text-to-911

This report by the Communications, Security, Reliability and Interoperability Council's NG911 Working Group reviews the different uses of location information and approaches to provide PSAPs with consistent and actionable location information for SMS text to 9-1-1 services.

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CSRIC Report on PSAP Requests for Service for Interim Text-to-911

This report by the Communications Security, Reliability, and Interoperability Council's NG911 Working Group provides recommendations of best practices for 9-1-1 authorities to utilize when requesting the interim SMS text-to-9-1-1 service.

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Standards and Regulations

FCC Further Notice of Proposed Rulemaking on Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications and Framework for Next Generation 911 Deployment

This 2012 FCC Further Notice of Proposed Rulemaking serves as the FCC's proposed action to accelerate the availability of nationwide text-to-911 services.

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FCC Report and Order on Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications and Framework for Next Generation 911 Deployment

This 2013 FCC Report and Order requires all Commercial Mobile Radio Service providers of interconnected text message services to provide automatic bounce-back text messages in locations where text-to-911 is not available.

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FCC Report on Facilitating the Deployment of Text-to-911 and Other Next Generation Applications

This FCC report discusses facilitating the deployment of text-to-911 to ensure that the potentially life-saving benefits of text-to-911 are available to all consumers as swiftly as possible.

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FCC Second Report and Order and Third Further Notice of Proposed Rulemaking on Facilitating the Deployment of Text-to-911 and Other Next Generation 911 Applications and Framework for Next Generation 911 Deployment

This 2014 FCC Second Report and Order adopts rules to promote widespread text-to-911 availability by requiring that text messaging providers must be capable of supporting text-to-911 by December 2014. The Third Further Notice of Proposed Rulemaking seeks comments on a case study of the costs and benefits of implementing text-to-911 service.

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