Continued innovation in emergency communications technology, such as Enhanced 911 and Next Generation 911 (NG911) has brought a multitude of benefits to all 911 users, including the public, public safety answering points (PSAPs) and responders in the field. Capabilities such as sending real-time videos and texts from the public to the PSAP, providing accurate and three-dimensional location information to emergency responders, or enabling data sharing between PSAPs all require an Internet Protocol (IP) platform.
With the increased use of IP-based platforms, comes the expanded risk of cybersecurity attacks and other cyber threats. PSAPs must be prepared to actively manage possible cybersecurity threats, such as hackers using auto-dialers to overwhelm PSAP phone lines, or accessing or corrupting data.
The National 911 Program continues to collaborate with the 911 community and other Federal agencies to provide support for the development of cybersecurity resources.