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911 Connects

Issue #11

Published Dec 2021

A Heartfelt Thank-You

After more than 17 years in public service, Laurie Flaherty reflects on her time leading the National 911 Program as she prepares to retire at the end of December.

New Resources Address Staffing, Retention and Classification

For the past few months the National 911 Program has been working with several 911 stakeholder groups to develop resources they can use to communicate the challenge of employee retention and support the hiring of new telecommunicators. Here are two ways the Program is helping address staffing issues.

New and Updated Resources Available to the 911 Community

The National 911 Program offers several new and updated resources on, now available to the 911 community.

National 911 Program Awards Three Projects

In line with the National 911 Program’s mission to provide federal leadership and coordination in support of optimal 911 services, the Program recently awarded three new projects to assess the 911 community’s use of computer-aided dispatch and GIS, and continue the next phase of the 911 DataPath Project.