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State 911 Assessment Program

State 911 administrators are well aware of the improvements important to the state’s 911 system; however, making the case for these improvements to state and local government leaders can be a challenge without validation. The goal of the National 911 Program-sponsored statewide 911 assessment program is to provide peer feedback on the operational capabilities of a statewide 911 system based on a set of objective benchmarks established by state administrators, for state administrators.

This program brings together a small group of 911 colleagues to provide input to 911 entities that manage technology, operational, governance and training challenges. The commitment involves various activities over a four-month period.

In this role, peer assessors:

  • Work with a diverse group of professionals within the 911 community to create an assessment that can be used to advance operational, funding and policy changes

  • Gain new perspectives on 911 system management

  • Help fellow 911 personnel and give back to the community by sharing expertise and insights

The assessment process includes a set of uniform guidelines and an assessment handbook, which was developed with input from a broad spectrum of the 911 community. Assessments are voluntary, conducted at the request of the state, and cost estimates are available by contacting the National 911 Program.

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Last Updated: 02/11/2022