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Tour a 911 Call Center or PSAP

Elected and appointed officials who make decisions about emergency communications policies and legislation play an important role in how 911 is governed and funded. A visit to any of the more than 6,000 PSAPs, or 911 call centers, around the nation provides insight into the challenges public safety telecommunicators and 911 systems face daily.

I’ve visited a number of local 911 call centers in my district, as well as the Office of Unified Communications in Washington, D.C. While each center I’ve visited has been staffed by confident and capable professionals, each faces its own unique challenges. I encourage all my colleagues to visit a 911 center themselves to learn more about what we can do as legislators to support them.

Congressman John Shimkus, Co-Chair, NextGen 9-1-1 Caucus

To arrange a PSAP tour, you should contact your local 911 agency. To find out who you should be talking to, go to: and click on the state in which you would like to arrange a tour. The person responsible for operating the state 911 system will be identified, and they will know who you should talk to at the local agency.

The following resources are available for both those who operate PSAPs as well as elected officials to help request, plan and make the most out of a PSAP or call center tour. They can be customized for individual use.

PSAP Resources

Elected Official Resources

Last Updated: 08/14/2023