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GIS Data in Pandemic Response & Non-English Text-to-911 Requests

Published May 12, 2020

As the 911 industry works to improve GIS data for the transition to NG911, other benefits include accurate COVID-19-related data. The Maryland Department of Information Technology (DoIT) shares how Maryland officials are providing a clear picture of the state’s response and how statistics are used to support decision-making during response, recovery and rebuilding phases in this unprecedented event.

Individuals with limited English Proficiency (LEP) may experience additional challenges in emergency situations when communicating with public safety officials. As Text-to-911 becomes common across the nation, public safety telecommunicators will receive more non-English texts, resulting in increased needs for translation services. The IJIS Institute provides details on the Institute’s initiative to address technology, standards and affordability of a commercially available, public safety-grade solutions for Text-to-911 translation.

Speakers Include:

  • Julia Fischer, Geographic Information Officer / Director, Data Services (BI/GIS) Maryland Dept of Information Technology

  • Michael Alagna, Program Director of the IJIS Institute