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The Impacts of Incident-Related Imagery in the ECC & Washington’s Successful Interconnection of Civilian and Military PSAPs

Published Jan 11, 2022

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View this webinar to discuss the impacts of incident-related imagery in emergency communications centers (ECCs) and learn about the latest chapter of the Next Generation 911 (NG911) Interstate Playbook.

The Impacts of Incident-Related Imagery

New technologies in ECCs are enabling the public to exchange multimedia such as photos, videos and text messages with 911 call takers. This information can improve situational awareness and inform emergency response efforts; however, the data may also impact operations, resources, and personnel when telecommunicators must analyze multimedia during voice calls, communicate through text messages and/or conduct video calls with the public.

This session will discuss emerging technologies in ECCs and considerations for addressing incident-related imagery, such as establishing data management policies and procedures, assessing training and educational requirements, supporting staff wellness and evaluating recruitment and retention guidelines. Participants will also learn about resources to help plan for receiving multimedia in their center, such as the SAFECOM and National Council of Statewide Interoperability Coordinators (NCSWIC) Incident-Related Imagery Impacts 101 document.

Interstate Playbook Ch. 5: Washington’s Successful Interconnection of Civilian and Military PSAPs

Chapter 5 of the NG911 Interstate Playbook highlights the successful collaboration in Washington state between local, military, and state to successfully interconnect civilian and military PSAPs. Presenters from the state, Pierce County, and Joint Base Lewis-McChord (JBLM) will explain their collaborative efforts to plan and integrate JBLM 911 communications with the county 911 system to create an interoperable regional solution for NG911 core services and an ESInet. Join this session to learn more about the lessons they learned and the advice they can offer.

Speakers include:

  • D. Jeremy DeMar, MA, CPE, ENP, SAFECOM/National Council of Statewide Interoperability Coordinators (NCSWIC) Next Generation 911 Working Group Subject Matter Expert, and Former Executive Director, Mountain Valley Emergency Communications, New Providence, New Jersey

  • Adam Wasserman, State E911 Coordinator, Washington State 911 Coordination Office

  • William Andrew Leneweaver, Deputy State E911 Coordinator for Enterprise Systems, Washington State 911 Coordination Office