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The National 911 Program

America’s 911 systems have been the lifeline to public safety for over half a century.


Documents & Tools

Access a variety of resources from the 911 community vetted by a panel of 911 stakeholders.

State of 911 Webinar

Mark your calendar for upcoming 2023 webinars

Watch Past Webinars

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Recent Webinars

911 Program Update and NASNA/IAED Staffing Survey Discussion

Mar, 14 2023

Watch this webinar for the latest updates from the National 911 Program, highlighting 911 data collection, GIS efforts nationwide, NG911 Interoperability, telecommunicator reclassification issues and
PSAP Response to Railroad Incidents & Benefits of Intelligent Transportation Systems

Jan, 10 2023

Watch the first webinar of 2023.Public Safety Communications & Railroad Interaction PSAPs must interact with railroad call centers and other railroad personnel when the PSAP/ECC becomes aware that

The Latest 911 Connects Issue

Issue #14

One Year In: Highlights in ‘Advancing 911 Across the Nation’

It’s been nearly a year since I joined the NHTSA’s National 911 Program. The months have flown by,

10 Ways to Honor the Country’s Public Safety Telecommunicators

Since the first National Public Safety Telecommunicators Week (NPSTW), the momentum behind this

Creative Approaches to Telecommunicator Training and Public Education

There’s a lot the public doesn’t know about 911. That’s what makes National 9-1-1 Education

Survey: More Than Half of 911 Centers Face Staffing Crisis

The staffing crisis within emergency communications is not new, but there’s reason to believe the

911 Essentials: What’s New on Docs & Tools

NHTSA's National 911 Program collects and makes available a variety of resources shared by the