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The National 911 Program

America’s 911 systems have been the lifeline to public safety for over half a century.


Documents & Tools

Access a variety of resources from the 911 community vetted by a panel of 911 stakeholders or submit one for review.

State of 911 Webinar

Mark your calendar for upcoming 2023 webinars

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Recent Webinars

CAD Interoperability - Plans for Connectivity and Data Sharing & Changing the Way We Hire

Sep 12, 2023

CAD Interoperability– Plans for Connectivity and Data Sharing In early 2022, NHTSA convened a group of PSAP practitioners and CAD vendors to explore the challenges to seamless CAD interoperability and
Special Session: A Focus on Telecommunicator Mental Health and Wellness

Aug 29, 2023

Evidence Based Intervention Despite being a psychologically and physically taxing occupation, research shows that many 9-1-1 telecommunicators are resilient and manage the stress of the job. Further,

The Latest 911 Connects Issue

Issue #14

One Year In: Highlights in ‘Advancing 911 Across the Nation’

It’s been nearly a year since I joined the NHTSA’s National 911 Program. The months have flown by,

10 Ways to Honor the Country’s Public Safety Telecommunicators

Since the first National Public Safety Telecommunicators Week (NPSTW), the momentum behind this

Creative Approaches to Telecommunicator Training and Public Education

There’s a lot the public doesn’t know about 911. That’s what makes National 9-1-1 Education

Survey: More Than Half of 911 Centers Face Staffing Crisis

The staffing crisis within emergency communications is not new, but there’s reason to believe the

911 Essentials: What’s New on Docs & Tools

NHTSA's National 911 Program collects and makes available a variety of resources shared by the