Next Generation 911

Because most 911 systems were originally built using analog rather than digital technologies, public safety answering points (PSAPs) across the country need to be upgraded to a digital or Internet Protocol (IP)-based 911 system, commonly referred to as Next Generation 911 (NG911).

The success and reliability of 911 will be greatly improved with the implementation of NG911, as it will enhance emergency number services to create a faster, more resilient system that allows voice, photos, videos and text messages to flow seamlessly from the public to the 911 network.

NG911 will also improve PSAP ability to help manage call overload, natural disasters, and transferring of 911 calls and proper jurisdictional responses based on location tracking.

While the technology to implement these new IP-based 911 systems is available now, the transition to NG911 will involve much more than just new computer hardware and software. Implementing NG911 in states and counties nationwide will require the coordination of a variety of emergency communication, public safety, legislative and governing entities.

2016 NG911 Progress Snapshot

Many states and localities are planning for and making the transition to NG911 now. Annually, the National 911 Program collaborates with 911 associations to gather the most recent information about nationwide progress toward NG911.


2016 NG911 Progress Report

More Information

NG911 Roadmap: Connecting Systems Nationwide


National 911 Program and NASNA's NG911 & FirstNet Guide for State and Local Authorities


National 911 Program Benefits of NG911 Video


National 911 Program NG911 Cost Study


National 911 Program NG911 Interstate Playbook


National 911 Program NG911 Procurement Guidance


National 911 Program Special Publication on NG911 for Law Enforcement Leaders


Next Generation 911 Documents & Tools


Standards for Enhanced and Next Generation 911


National 911 Statistics & Data


APCO NG911 Resources


FCC Public Safety and Homeland Security Bureau


NENA NG911 Resources


NG911 NOW Coalition


U.S. DOT NG911 Initiative