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Next Generation 911

Next Generation 911 (commonly referred to as NG911) is a digital, internet protocol (IP)-based system that will replace the analog 911 infrastructure that’s been in place for decades.

The success and reliability of 911 will be greatly improved with the implementation of NG911, as it will enhance emergency number services to create a faster, more resilient system that allows voice, photos, videos and text messages to flow seamlessly from the public to the 911 network. NG911 will also improve public safety answering points’ ability to help manage call overload, natural disasters and transfer of 911 calls based on caller location data.

Because most 911 systems were originally built using analog rather than digital technologies, PSAPs across the country need to be upgraded to NG911. While the technology to implement these new IP-based 911 systems is available, the transition to NG911 involves much more than just new computer hardware and software. Implementing NG911 in states and counties nationwide will require the coordination of a variety of emergency communication, public safety, legislative and governing entities.

NG911 Progress Across the U.S.

Many states and localities are planning for and making the transition to NG911 now. Annually, the National 911 Program collaborates with 911 associations to gather the most recent information about nationwide progress toward NG911. The 911 Profile Database includes the latest self-reported data from U.S. states on their progress toward NG911.

More NG911 Resources from the National 911 Program:

Other NG911 Resources

Last Updated: 04/10/2024