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CAD Assessment Project

Nearly every Emergency Communications Center (ECC) in the U.S. uses a computer-aided dispatch (CAD) system to dispatch 911 calls and to facilitate records management. Very few, if any, CAD system components are uniform across vendors.

This situation creates a significant barrier to transferring emergency calls and associated data—such as caller location information—an essential function required for the 911 community to transition to Next Generation 911 (NG911) functionality. It also creates a significant challenge for transferring call information to first responders in the field via public safety broadband networks such as the nationwide public safety broadband network (NPSBN) being implemented by the First Responder Network Authority (FirstNet), which is needed to enhance responder safety and situational awareness.

To realize the benefits of a nationally interconnected, seamless system of systems, the disparate nature of CAD systems must be understood and solutions developed for the 911 community. This nationwide assessment of the current status of CAD systems and the resulting report will summarize the current status of CAD and the challenges associated with establishing an interoperable 911 CAD data-sharing capability nationwide.

The report will explore:

  • Relevant technologies and technological issues

  • The governance, administrative, and technological issues that all entities — including standards-development organizations, private-sector companies, and national CAD organizations — must address

  • The resources, budget, and partner agencies needed and ideas for how to use them

  • Requirements and metrics that identify the value and accuracy of 911 CAD data

Current Actions

  • The contract for the CAD Assessment Project was awarded in October 2021 and the initial stage of the project is underway.

  • An ECC CAD Practitioner’s symposium was held in January 2022.

  • Materials were developed for this first discussion on the lack of CAD to CAD interoperability.

Contact nhtsa.national911@dot.gov for more information about the CAD Assessment Project.

Last Updated: 06/10/2022