COVID-19 & Other Emerging Diseases
COVID-19 and its variants continue to impact our communities, along with other emerging diseases. To help ensure 911 personnel can appropriately and safely serve the public in the face of ongoing and new threats, the National 911 Program is working closely with other federal agencies and national associations to provide up-to-date, accurate information and resources.
The links below are resources available from the U.S. government and non-government organizations.
Global Recommendations for Emergency Services Organisations to Manage the Outbreak of COVID-19
Coordinating Call Centers for Responding to Pandemic Influenza and Other Public Health Emergencies
Mitigate Absenteeism by Protecting 911 Telecommunicator's Psychological Health and Well-being
Burnout, Self-Care & COVID-19 Exposure for Families of First Responders
COVID-19 Pandemic Continuity of Operations Response Plan for Resurgence of Pandemic
Guidelines for Executives: 911 Center Pandemic Recommendations
Guidelines for 911 Centers: Cleaning and Disinfecting During a Pandemic
Preventing and Addressing Moral Injury Affecting Healthcare Workers During the COVID-19 Pandemic
Effective Use of 911 for Emergencies During Telehealth Sessions
CISA Guidelines for 911 Centers: Mitigate COVID-19 Vaccination Distribution Communication
Redirecting 911 Calls for Information & Low Acuity Medical Complaints