On the frontlines of the healthcare system, telecommunicators and EMS clinicians are often the first to recognize a person potentially infected with the novel coronavirus. Telecommunicators are facing a surge in 911 calls from people who have questions about the virus, think they may have the virus or need other emergency assistance.
To help ensure 911 personnel can appropriately and safely serve the public during the evolving pandemic, the National 911 Program is working closely with other federal agencies and national associations to provide up-to-date, accurate information.
Webinar: What EMS and 911 Need to Know About COVID-19
The following webinar, led by the NHTSA Office of EMS, originally aired on February 24, 2020 and provides the latest guidance for first responders who may take 911 calls or treat patients with potential COVID-19 infections.
The links below are resources available from the U.S. government and non-government organizations.