Skip to main content

Recommended 911 Minimum Training for Telecommunicators

The public should receive a consistent level of 911 service no matter where they live or travel. Consequently, there must be agreed-upon common elements that ensure the person who answers a 911 call has met baseline core competencies, and that the public will receive consistent experience and professionalism when communicating with a public safety answering point (PSAP).

The National 911 Program facilitated a project to establish universally accepted minimum training guidelines to be used for aspiring and current 911 telecommunicators, and to provide the foundation for ongoing professional development.

The Recommended Minimum Training Guidelines identify the minimum topics to be included in any telecommunicator training program. These guidelines are neither developed nor mandated by the Federal government; rather they are the joint product of members of the working group.

Recommended Minimum Training Guidelines for 911 Telecommunicators

The Model Legislation was developed for states that do not have in place legislation concerning minimum training for telecommunicators. For those that do have existing legislation, this model is intended to be a baseline to ensure that the recommended minimum training topics are addressed.

Model Statute for the Regulation of Recommended Minimum Training Guidelines for Telecommunicators

Questions regarding the Recommended Minimum Training Guidelines or the Model Legislative Document can be sent to

Last Updated: 11/14/2022