Costs & Funding
In the last two decades, the capabilities of consumer technology have advanced significantly. Funding models have not evolved as quickly, though, leaving 911 systems with challenges in continuing to fund traditional 911 systems, not to mention funding technology upgrades to the digital environment of Next Generation 911 (NG911) systems.
911 services are often funded through landlines fees, which are decreasing significantly as more consumers opt for cellular or Voice over Internet Protocol (VoIP) technology.
Each year, the Federal Communications Commission (FCC) submits to Congress a report on the collection and distribution of 911 and Enhanced 911 fees and charges by the nation’s States and territories. The FCC also reports whether 911 charges and fees collected by states and entities are being used for any purpose other than supporting 911 services.
Many different efforts are underway to support states and localities in finding alternate funding methods. The National 911 Program regularly supports the development of tools and resources to help localities plan for the costs of NG911 implementation. In addition, the Program shares information about a number of efforts to address these issues to encourage regular sharing of knowledge, best practices and other funding-related information.