Public Education

Public education campaigns have been successful in teaching children and adults to call 911 in an emergency since the introduction of 911 services over 50 years ago. New technologies - such as text-to-911 and Next Generation 911, and varying capabilities across the nation - underscore the continuing and growing need for well-coordinated public education efforts. The National 911 Program supports such efforts by public and private organizations about using 911 appropriately.

Tour a 911 Call Center or PSAP

It is critical that as elected officials make decisions about how 911 is governed and funded, they understand the important work of PSAPs. The National 911 Program encourages public tours of PSAPs and has created a variety of resources for both PSAPs and elected officials to coordinate and make the most out of such visits, available here.

More Information

APCO Public Education Resources


Know911.org National 911 Education Month


NENA Public Education Resources