National 911 Coordination

As the federal “home” for 911, the National 911 Program plays a critical role in bringing stakeholders together to share information and resources among local, state and Federal agencies, national 911 associations and other public and private groups focused on developing and providing 911 services across the fifty States and six territories.


National Telecommunications and Information Administration

The National Telecommunications and Information Administration (NTIA), located within the Department of Commerce, is the Executive Branch agency principally responsible for advising the President on telecommunications and information policy issues. NTIA’s programs and policymaking focus largely on expanding broadband Internet access and adoption in America, expanding the use of spectrum by all users, and ensuring that the Internet remains an engine for continued innovation and economic growth.
NTIA Public Safety
FirstNet at NTIA

Public Safety Communications Research Program


Department of Homeland Security

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The Department of Homeland Security (DHS) provides coordinated, comprehensive Federal response in the event of a terrorist attack, natural disaster, or other large-scale emergency while working with Federal, State, local, and private sector partners to ensure a swift and effective recovery effort.

Office of Emergency Communications

FEMA NIMS Resource Center
FEMA Lessons Learned Information Sharing site

Emergency Communications Preparedness Center


Federal Communications Commission

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The Federal Communications Commission (FCC), through its Public Safety and Homeland Security Bureau (PSHSB), works to improve public safety by encouraging and coordinating development of a nationwide, seamless communications system for emergency services.

FCC Public Safety & Homeland Security Bureau
FCC Accessibility Clearinghouse
FCC Text-to-911 Introductory Video
National Broadband Plan


United States Department of Justice

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The Disability Rights Section of the United States Department of Justice, the division who handles 911 issues for people with disabilities, works to achieve equal opportunity for people with disabilities in the United States by implementing the Americans with Disabilities Act (ADA). Through its multi-faceted approach toward achieving compliance with the ADA, this Section works to make this goal a reality. The Section's enforcement, certification, regulatory, coordination, and technical assistance activities, required by the ADA, combined with an innovative mediation program and a technical assistance grant program, provide a cost-effective and dynamic approach for carrying out the ADA's mandates.


Association of Public-Safety Communication Officials

APCO LogoAssociation of Public-Safety Communication Officials (APCO) International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide, and the welfare of the general public, by providing complete expertise, professional development, technical assistance, advocacy and outreach.



FirstNet LogoFirstNet's mission is to develop, build and operate the country's first nationwide broadband network dedicated to public safety. Coordination of this effort and the implementation of Next Generation (NG911) is essential in creating a seamless emergency communication system that transmits critical information from the public – to 911 – and on to emergency responders .


Industry Council for Emergency Response Technologies

iCERT LogoThe Industry Council for Emergency Response Technologies (ICERT) represents the voice of the commercial sector on public policy issues impacting 911 and the emergency response system. Through advocacy, research and in coordination with the public sector, the Industry Council plays a vital role in the development and deployment of advanced communication alternatives.


International Academies of Emergency Dispatch

IAED LogoThe International Academies of Emergency Dispatch (IAED) has its origins in the National Academy of Emergency Medical Dispatch that was created in 1988 as a standard-setting organization for the field of emergency medical dispatch. Since its inception, IAED has occupied two roles: one as a membership-driven association for the professional recognition of dispatchers and, the other, as an Academy that develops and maintains dispatch protocols and curriculum for member use in response to emergency calls for help.


National Association State 911 Administrators

NANSA LogoThe National Association of State 911 Administrators (NASNA) promotes information sharing amongst those states with programs dedicated to implementing 911 emergency telephone systems. NASNA serves as a resource to assist States with statewide implementation and maintenance, as well as identify and recommend minimum standards and appropriate legislation. Find contact information for individual State administrators here.


National Center for Missing and Exploited Children

MK LogoThe National Center for Missing & Exploited Children (NCMEC) opened in 1984 to serve as the nation’s clearinghouse on issues related to missing and sexually exploited children. Today NCMEC is authorized by Congress to perform 22 programs and services to assist law enforcement, families and the professionals who serve them.


National Emergency Number Association

NENA LogoThe National Emergency Number Association (NENA) serves its members and the greater public safety community as the only professional organization solely focused on 911 policy, technology, operations, and education issues. NENA works to develop and carry out critical programs and initiatives to facilitate the creation of an IP-based NG911 system.


Next Generation 911 Institute

NG 911 LogoThe NG911 Institute is a not-for-profit 501(c)(3) organization that works with the Congressional NextGen 9-1-1 Caucus to promote deployment of advanced and effective Next Generation 911 (NG911) services throughout the nation. Founded in 2003, the Institute has steadily grown in membership and influence as a valued resource for policy makers. This includes NG911 expertise spanning the public safety community and the service providers and vendors supporting 911 services.


The National 911 Education Coalition

National 911 LogoThe mission of the National 911 Education Coalition is to leverage the resources of public safety, educational, and industry stakeholders to create a national, coordinated campaign with a common message of public awareness on the appropriate and responsible use of 911 resources.


This is not an exhaustive list of all organizations dedicated to helping 911, however it encompasses the organizations that the National 911 Program collaborates with most frequently .