Next Generation 911 Cost Study

Consumer technology has rapidly evolved over the last few years – from landline to cellular and Voice over Internet Protocol (VoIP) technology. 911 funding models, however, have not adapted as quickly and are no longer able to sustain the traditional 911 system, let alone support the implementation of Next Generation 911 (NG911).

Recognizing the need for comprehensive 911 system funding reform in order to help 911 evolve to support the technology needs of both the public and first responders, Congress directed NHTSA and NTIA to complete a study to assess the costs, service requirements and specifications needed to implement NG911 across the country.

The study was requested through the Middle Class Tax Relief and Job Creation Act of 2012. Work has begun on the two-year project to address various aspects of funding NG911, including how costs would be broken out geographically, the needs for NG911 services of persons with disabilities and the impact of PSAP access to broadband.

The National 911 Program is working with a team of emergency communications, technology and economic theory consulting experts to gather and analyze information from the 911 stakeholder community. The project is organized into four phases to answer the following questions:

  • Where are we now?
  • Where are we going?
  • What will it cost?
  • What are the impacts?

The team used publicly available data and sought input from vendors, associations and PSAPs on examples of contracts, price lists or proposals. These resources will aid in developing accurate estimates of the costs to implement and sustain NG911 throughout the country. The final report will be delivered to NHTSA and NTIA in September of 2017, and will then be submitted to Congress.

More Information

Middle Class Tax Relief and Job Creation Act of 2012

National 911 Program Announcement that 911 Program Begins Study on NG911 Costs

National 911 Program Announcement that NG911 Cost Study Addresses Progress & Goals in First Year

Questions regarding the Next Generation 911 Cost Study can be sent to