Next Generation 911 Interstate Playbook

Public safety answering points (PSAPs) across the nation are transitioning infrastructure and call-taking systems to Next Generation 911 (NG911), which will allow new methods of connectivity and information sharing among multiple, separate jurisdictions and states.

Together, state 911 administrators and the National 911 Program identified a need for best practices for this effort so that PSAPs can deliver quality 911 services to their communities.

State 911 administrators in Iowa, Minnesota, North Dakota and South Dakota have convened to discuss how to best connect two or more state 911 systems in the next generation environment. The result of this collaboration is the

NG911 Interstate Playbook, which recommends best actions to achieve effective interstate connectivity.

By providing guidance on the many issues PSAPs must consider for successful interconnectivity, the NG911 Interstate Playbook is a document for modeling best practices.

Among other things, the playbook has suggestions for creating sample test calls among interconnected states and for effective language for drafting interstate cooperative agreements. As more states progress through the implementation of NG911, the Playbook offers a resource of lessons learned as well as templates and examples of useful documents.

Questions regarding the Next Generation 911 Interstate Playbook can be sent to