State 911 Assessment Program

State 911 administrators are well aware of the improvements important to the state’s 911 system; however, making the case for these improvements to state and local government leaders can be a challenge without validation.

The goal of the National 911 Program-sponsored statewide 911 assessment program is to provide peer feedback on the operational capabilities of a statewide 911 system based on a set of objective benchmarks established by state administrators, for state administrators.

The peer-review assessment team approaches each assessment with the goal of providing information that will help a state:

  • Improve 911 services
  • Educate decision-makers
  • Provide information to serve as the basis for changes in such things as legislation, funding, staffing and training

The assessment process includes a set of uniform guidelines and an assessment handbook, which was developed with input from a broad spectrum of the 911 community. Assessments are voluntary, conducted at the request of the state, and cost estimates are available by contacting the National 911 Program.

More Information

National 911 Program Peer Assessment Handbook 2017

National 911 Program State Assessment Handbook 2017

National 911 Program State Assessment Overview Presentation Template

National 911 Program Draft Report for 911 Assessment Guidelines 2012

National 911 Program Guidelines Matrix for 911 State Assessment

National 911 Program Draft Handbook for 911 Assessment Guidelines

National 911 Program 911 Assessment Tool