State 911 Assessment Program
State 911 administrators are well aware of the improvements important to the state’s 911 system; however, making the case for these improvements to state and local government leaders can be a challenge without validation. The goal of the National 911 Program-sponsored statewide 911 assessment program is to provide peer feedback on the operational capabilities of a statewide 911 system based on a set of objective benchmarks established by state administrators, for state administrators.
This program brings together a small group of 911 colleagues to provide input to 911 entities that manage technology, operational, governance and training challenges. The commitment involves various activities over a four-month period.
In this role, peer assessors:
Work with a diverse group of professionals within the 911 community to create an assessment that can be used to advance operational, funding and policy changes
Gain new perspectives on 911 system management
Help fellow 911 personnel and give back to the community by sharing expertise and insights
The assessment process includes a set of uniform guidelines and an assessment handbook, which was developed with input from a broad spectrum of the 911 community. Assessments are voluntary, conducted at the request of the state, and cost estimates are available by contacting the National 911 Program.