State 911 Resources

People who contact 911 expect help, and the 911 system needs to work quickly and reliably, everywhere and with any device.

The National 911 Program's role is to support the state and local agencies providing 911 services across the nation. The Program does this by providing information, coordination and tools to encourage improvements in 911 systems.

Each city, county and State is expected to implement changes to its 911 systems and manage the evolution to Next Generation 911 (NG911) technologies in the manner most appropriate for the community's needs. The model guidelines, case studies and Federal coordination provided by the Program serves the sole purpose of supporting states, counties, 911 authorities and agencies in the constant effort to improve 911 services.

Learn more about the National 911 Program and its current initiatives and how the National Association of State 911 Administrators (NASNA) supports 911 leaders.