The "State of 911" Webinar Series

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12pm EST

Digital NG911 Readiness Checklist, Coordinating 911 and DoD Activities in Washington State

Learn more about how the NG911 Readiness Checklist – a resource developed by the FCC’s TFOPA – may soon be easier to use when a new digital version is released by the Joint SAFECOM/NCSWIC NG911 Working Group. Learn more about the intent of the self-assessment tool and how the development of an online version is progressing for state and local agency use.

How do you coordinate with DoD installations in your jurisdiction? Interaction between DoD and state and local partners differs drastically state-by-state and across the country. The Washington State Enhanced 911 Office will share how it strives to develop a consistent statewide coordination solution that meets the needs of the state, local partners and the three major DoD hubs within the state.

The following key issues and topics will be addressed:

  • Agreements & MOUs
  • Governance
  • Connection to an ESInet
  • Funding
  • Shared & joint jurisdiction

Speakers Include:

  • David Furth, Deputy Chief, Federal Communications Commission Public Safety and Homeland Security Bureau
  • Mark Bucholz, Director, Williamette Valley 911 Communications Division and Chair of the Joint SAFECOM/NCSWIC NG911 Working Group
  • Gerald Jaskulski, DHS Office of Emergency Communications (OEC) and Federal lead for the Joint SAFECOM/NCSWIC NG911 Working Group
  • Adam Wasserman, Washington State Enhanced 911 Coordinator

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July 2018

Lessons Learned: 911 Governance System Collaboration

For the past year, 911 administrators, statewide interoperability coordinators, governors’ offices, legislators and others have met state-by-state to collaborate in developing action-oriented plans to enhance state governance structures in emergency communication. Hear lessons learned and the benefits of participating in these workshops.

Sponsored by the National Governors Association and the Department of Homeland Security’s Office of Emergency Communications, the workshops have convened in 26 states to date. Speakers from DHS discuss the impact of the workshops and address what’s next in helping states collaborate internally to ensure optimal governance customized for the needs of each state. A representative from a participating state discusses work plans drafted at the workshop and lessons learned throughout the process of collaboration.

Speakers Include:

Michael Garcia, Policy Analyst, National Governors Association
Mark Grubb, IT Specialist, US Department of Homeland Security

May 2018

Advancing 911 Through National Initiative, Training & Grants

Numerous federal efforts are underway to advance 911 throughout the country, from developing new resources and professional development to grants. In this webinar, learn the latest updates on current federal projects that advance 911 emergency communications, and the statuses of the Next Generation 911 Cost Estimate and 911 Grant Program.

In addition, learn how a training program in Tennessee became the catalyst for increased professionalism, customer service and commitment. More than 10,000 contact hours of training significantly impacted the major roles in the 911 Center, possible through funding by the Tennessee Emergency Communications Board (TECB).

Speakers Include:

Laurie Flaherty, Coordinator, National 911 Program
Jamison Peevyhouse, ENP, Training Coordinator, Tennessee Emergency Communications Board

February 2018

The Power of Text

More than 6 billion texts are sent in the U.S. every day. As one of the most common means of communication, texting has evolved as cell phones have transformed from their first introduction in the 1980's to the smart phones we use today. In this webinar from the National 911 Program, two experts share how they've used the convenience, flexibility and power of text to improve emergency communications and save lives.

The Crisis Text Line helps Public Safety Answering Points (PSAPs) collaborate to aid people in their time of need. Garrett Shotwell from the Crisis Text Line provides an overview of this free, 24/7 service that supports suicidal victims and people in crisis via text.

When Minnesota embarked on the initiative to provide text-to-911 services across the state, they didn't just start from scratch; instead, they focused on applying what they already knew well - existing radio regions - to this new service. Dana Wahlberg from the Minnesota Department of Public Safety offers an overview of the state's regional approach, and shares pointers on how to create a successful communications plan.

Speakers Include:

Garrett Shotwell, MSW, LSWAIC, Head of Supervision and Active Rescue Lead at Crisis Text Line
Dana Wahlberg, Director for the Minnesota Department of Public Safety/Emergency Communications Networks Division

December 2017

NG911 Planning Ahead: Helpful Checklists and Pilot Efforts

New resources and pilot efforts are constantly under development to help 911 leaders plan for and implement Next Generation 911 (NG911), which presents stakeholders with a complex set of operational, technical, security and funding choices. The FCC’s Task Force on Optimal PSAP Architecture (TFOPA) Working Group 2 developed the NG911 Readiness Scorecard – a valuable tool to help ensure effective and efficient planning for the transition to NG911.

One of the key benefits of NG911 to emergency communications is the ability to accurately determine a caller’s location in real-time and share it with first responders. PSAPs with the capability to receive device-based location through a clearinghouse can expedite emergency response. The Tennessee Emergency Communications Board entered into a pilot project to test a new technology to deliver device-based hybrid location to 911, without the need for an app and at no cost to public safety.

Speakers Include:

David Holl, Chair, TFOPA Working Group 2; Director of Public Safety, Lower Allen Township, PA
Timothy May, Policy & Licensing Division, Public Safety & Homeland Security Bureau, FCC
Curtis Sutton, Executive Director, Tennessee Emergency Communications Board

October 2017

911 Case Studies: National Alert & Warning System and Emergency Communications Training Standards

The Integrated Public Alert and Warning System (IPAWS) gives public safety officials access to the Emergency Alert System, NOAA Weather Radio All Hazards and a number of other public alerting platforms. IPAWS makes it easier for 911 systems to be informed and inform others during emergency events. This webinar shares notable use cases, success stories by local public safety organizations and FCC regulatory changes that will improve wireless emergency alerts.

Having the proper training in place is key in emergencies. Learn how the state of Idaho used the Recommended Minimum Training Guidelines for 911 Telecommunicators to successfully transition from voluntary standards and training for emergency communication officers to state mandated hiring and training standards. The shared experience of a committee of tenacious and transparent experts working together will provide ideas and help other states undertaking similar endeavors.

Speakers Include:

Mark A. Lucero, CISSP, Chief, IPAWS Engineering, FEMA National Continuity Programs
Captain Kevin Haight, Commissioner, Idaho Public Safety Communications Commission

August 2017

Paving a Path to Success with FirstNet and NG911

As the Nationwide Public Safety Broadband Network moves closer to becoming reality, FirstNet continues to rely heavily on insight, information and valuable data gained from early builders charting the course for the implementation. Hear from the Texas single point of contact for FirstNet about critical lessons that will benefit other states implementing the network.

In addition, learn how the state of Arizona overcame challenges such as end-of-life systems, constrained budgets and impending NG911 by partnering with its 911 service provider to deploy NG911 managed services. This presentation addresses the contract negotiation process, establishing critical-service level agreements and benefits of a service-based solution.

Speakers Include:

Todd Early, Deputy Assistant Director of the Public Safety Communications Service for the Texas Department of Public Safety & Statewide Interoperability Coordinator
Barbara A. Jaeger, ENP, State 9-1-1 Administrator, ADOA – Arizona Strategic Enterprise Technology (ASET) Office

June 2017

From GIS to Federal Grants: Coordination is Key to NG911 Future

Federal and state entities are hard at work coordinating Next Generation 911 implementation, whether applying GIS data analysis for NG911, or preparing to distribute and manage more than $100 million in grants.

Glean lessons from Kansas 911 Coordinating Council’s GIS preparation for NG911. GIS Professional Sherry Massey will address the history of the pilot program and current initiatives including gap, overlap and duplication issues and the work that lies ahead.

Learn more about the National 911 Program and NTIA’s progress toward distributing $115 million in funding to support NG911 transitions nationwide. Program Coordinator Laurie Flaherty will share updates about nationwide progress toward NG911, important state-by-state information available in the National 911 Profile Database, and provide information about what PSAPs can do to prepare for the upcoming grant application process.

April 2017

How Nationwide 911 Data and Strategic Plans Can Improve Emergency Communications at the State and Local Levels

Each year, state 911 administrators collect and share enormous amounts of data about PSAP operations, funding, NG911 progress and more. Presenters share insights about how state leaders can use data from the 2016 National 911 Progress Report to benefit state and local operations.

States can use the progress report to compare their activity and progress with states around the country, provide state 911 boards with an update on the state of 911 across the nation, educate elected state and local officials and initiate discussion with local PSAPs on matters of mutual interest.

The presenters also share the results of an effort to support the creation of state strategic plans to enhance land mobile radio, 911 and broadband systems. The five participating states in the effort developed a brief highlighting the lessons learned during the planning process in order to help other states improve their emergency communications.

Speakers Include:

Ev Bailey, Executive Director, National Association of State 911 Administrators
Michael Garcia, Policy Analyst, Homeland Security and Public Safety Division, National Governors Association’s Center for Best Practices
Captain Douglas McCleve, Utah State Police
Gordy Coles, Statewide Interoperability Coordinator, Utah

February 2017

Is Your PSAP NG911 Ready?

After studying NG911 implementation for more than two years, the FCC’s Task Force on Optimal PSAP Architecture (TFOPA) brings the FCC’s Timothy May and TFOPA Chair Steve Souder together to share a first look at the information developed to help PSAPs plan for and implement NG911.

May and Souder talk about a valuable tool developed by the TFOPA; a checklist to determine a PSAP’s level of NG911 deployment and what is needed to reach the next level. They also address cybersecurity and governance recommendations included in this report.

Then, the discussion includes a firsthand recounting of the successes and challenges of interconnecting ESInets across fours states as they transition to NG911. The "NG911 Interstate Playbook, “” written by states for states and regions addresses how these states and others can prepare for and overcome issues pertaining to operations, technological interconnectivity, policy and more.

Speakers Include:

Timothy May, Policy & Licensing Division, Public Safety & Homeland Security
Steve Souder, Chair, Task Force on Optimal PSAP Architecture
Dana Wahlberg, 911 Program Manager, State of Minnesota Department of Public Safety
Jason Horning, ENP, NG911 Program Manager at the North Dakota Association of Counties