The "State of 911" Webinar Series
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The Power of Text
More than 6 billion texts are sent in the U.S. every day. As one of the most common means of communication, texting has evolved as cell phones have transformed from their first introduction in the 1980’s to the smart phones we use today. In an upcoming webinar from the National 911 Program, you’ll hear two experts share how they’ve used the convenience, flexibility and power of text to improve emergency communications and save lives.
The Crisis Text Line helps Public Safety Answering Points (PSAPs) collaborate to aid people in their time of need. Garrett Shotwell from the Crisis Text Line will provide an overview of this free, 24/7 service that supports suicidal victims and people in crisis via text.
When Minnesota embarked on the initiative to provide text-to-911 services across the state, they didn’t just start from scratch; instead, they focused on applying what they already knew well – existing radio regions – to this new service. Dana Wahlberg from the Minnesota Department of Public Safety will offer an overview of the state’s regional approach, and share pointers on how to create a successful communications plan.
- Garrett Shotwell, MSW, LSWAIC, Head of Supervision and Active Rescue Lead at Crisis Text Line
- Dana Wahlberg, Director for the Minnesota Department of Public Safety/Emergency Communications Networks Division
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NG911 Planning Ahead: Helpful Checklists and Pilot Efforts
New resources and pilot efforts are constantly under development to help 911 leaders plan for and implement Next Generation 911 (NG911), which presents stakeholders with a complex set of operational, technical, security and funding choices. The FCC’s Task Force on Optimal PSAP Architecture (TFOPA) Working Group 2 developed the NG911 Readiness Scorecard – a valuable tool to help ensure effective and efficient planning for the transition to NG911.
One of the key benefits of NG911 to emergency communications is the ability to accurately determine a caller’s location in real-time and share it with first responders. PSAPs with the capability to receive device-based location through a clearinghouse can expedite emergency response. The Tennessee Emergency Communications Board entered into a pilot project to test a new technology to deliver device-based hybrid location to 911, without the need for an app and at no cost to public safety.
David Holl, Chair, TFOPA Working Group 2; Director of Public Safety, Lower Allen Township, PA
Timothy May, Policy & Licensing Division, Public Safety & Homeland Security Bureau, FCC
Curtis Sutton, Executive Director, Tennessee Emergency Communications Board
911 Case Studies: National Alert & Warning System and Emergency Communications Training Standards
The Integrated Public Alert and Warning System (IPAWS) gives public safety officials access to the Emergency Alert System, NOAA Weather Radio All Hazards and a number of other public alerting platforms. IPAWS makes it easier for 911 systems to be informed and inform others during emergency events. This webinar shares notable use cases, success stories by local public safety organizations and FCC regulatory changes that will improve wireless emergency alerts.
Having the proper training in place is key in emergencies. Learn how the state of Idaho used the Recommended Minimum Training Guidelines for 911 Telecommunicators to successfully transition from voluntary standards and training for emergency communication officers to state mandated hiring and training standards. The shared experience of a committee of tenacious and transparent experts working together will provide ideas and help other states undertaking similar endeavors.
Mark A. Lucero, CISSP, Chief, IPAWS Engineering, FEMA National Continuity Programs
Captain Kevin Haight, Commissioner, Idaho Public Safety Communications Commission
Paving a Path to Success with FirstNet and NG911
As the Nationwide Public Safety Broadband Network moves closer to becoming reality, FirstNet continues to rely heavily on insight, information and valuable data gained from early builders charting the course for the implementation. Hear from the Texas single point of contact for FirstNet about critical lessons that will benefit other states implementing the network.
In addition, learn how the state of Arizona overcame challenges such as end-of-life systems, constrained budgets and impending NG911 by partnering with its 911 service provider to deploy NG911 managed services. This presentation addresses the contract negotiation process, establishing critical-service level agreements and benefits of a service-based solution.
Todd Early, Deputy Assistant Director of the Public Safety Communications Service for the Texas Department of Public Safety & Statewide Interoperability Coordinator
Barbara A. Jaeger, ENP, State 9-1-1 Administrator, ADOA – Arizona Strategic Enterprise Technology (ASET) Office
From GIS to Federal Grants: Coordination is Key to NG911 Future
Federal and state entities are hard at work coordinating Next Generation 911 implementation, whether applying GIS data analysis for NG911, or preparing to distribute and manage more than $100 million in grants.
Glean lessons from Kansas 911 Coordinating Council’s GIS preparation for NG911. GIS Professional Sherry Massey will address the history of the pilot program and current initiatives including gap, overlap and duplication issues and the work that lies ahead.
Learn more about the National 911 Program and NTIA’s progress toward distributing $115 million in funding to support NG911 transitions nationwide. Program Coordinator Laurie Flaherty will share updates about nationwide progress toward NG911, important state-by-state information available in the National 911 Profile Database, and provide information about what PSAPs can do to prepare for the upcoming grant application process.
How Nationwide 911 Data and Strategic Plans Can Improve Emergency Communications at the State and Local Levels
Each year, state 911 administrators collect and share enormous amounts of data about PSAP operations, funding, NG911 progress and more. Presenters share insights about how state leaders can use data from the 2016 National 911 Progress Report to benefit state and local operations.
States can use the progress report to compare their activity and progress with states around the country, provide state 911 boards with an update on the state of 911 across the nation, educate elected state and local officials and initiate discussion with local PSAPs on matters of mutual interest.
The presenters also share the results of an effort to support the creation of state strategic plans to enhance land mobile radio, 911 and broadband systems. The five participating states in the effort developed a brief highlighting the lessons learned during the planning process in order to help other states improve their emergency communications.
Ev Bailey, Executive Director, National Association of State 911 Administrators
Michael Garcia, Policy Analyst, Homeland Security and Public Safety Division, National Governors Association’s Center for Best Practices
Captain Douglas McCleve, Utah State Police
Gordy Coles, Statewide Interoperability Coordinator, Utah
Is Your PSAP NG911 Ready?
After studying NG911 implementation for more than two years, the FCC’s Task Force on Optimal PSAP Architecture (TFOPA) brings the FCC’s Timothy May and TFOPA Chair Steve Souder together to share a first look at the information developed to help PSAPs plan for and implement NG911.
May and Souder talk about a valuable tool developed by the TFOPA; a checklist to determine a PSAP’s level of NG911 deployment and what is needed to reach the next level. They also address cybersecurity and governance recommendations included in this report.
Then, the discussion includes a firsthand recounting of the successes and challenges of interconnecting ESInets across fours states as they transition to NG911. The "NG911 Interstate Playbook, “” written by states for states and regions addresses how these states and others can prepare for and overcome issues pertaining to operations, technological interconnectivity, policy and more.
Timothy May, Policy & Licensing Division, Public Safety & Homeland Security
Steve Souder, Chair, Task Force on Optimal PSAP Architecture
Dana Wahlberg, 911 Program Manager, State of Minnesota Department of Public Safety
Jason Horning, ENP, NG911 Program Manager at the North Dakota Association of Counties