The "State of 911" Webinar Series
Click HERE to sign up to receive updates on the State of 911 Webinar Series.
Mark your calendars for upcoming 2021 webinars on:
NG911 Rollout: National and State Perspectives
Join this webinar to learn more about how states are deploying NG911 and a discussion of independent efforts to promote NG911 Interoperability nationwide.
NIOC Interoperability and Security Initiatives
View Archived Webinars
Put Newly Available National 911 Data to Work for You
Watch this webinar to learn how you can put new 911 data to use for your organization. Hear highlights and important data about two recently released key nationwide reports:
The FCC's Twelfth Annual Report to Congress on 911 fee diversion contains statistical data, figures on deployment of 911 technologies such as text-to-911, and whether 911 charges are being used for purposes other than supporting 911 and E911.
The National 911 Annual Report provides comprehensive state 911 data, voluntarily submitted by states and territories about their own systems. It is the most current and holistic collection of such data, and provides insight into:
- The number and type of 911 calls
- The number and sizes of PSAPs
- Emergency Medical Dispatch protocols
- NG911 implementation progress
Jill Coogan, Attorney Advisor, Policy and Licensing Division, Public Safety and Homeland Security Bureau, Federal Communications Commission
Laurie Flaherty, Coordinator, National 911 Program
NG911 Roadmap Community Progress and Virtual Learning Tips
New Resource for NG911 Progress Collaboration
The NG911 Roadmap, released in 2019, outlines technical and non-technical tasks at a national level that must be completed to achieve a fully integrated NG911 system of systems. A new easy-to-use tool, the NG911 Roadmap Progress Report, helps identify and track activities by organizations, associations and other groups in achieving those tasks. This session shares how to use the tool, how to get involved and find out what it means for your organization. The success of NG911 is dependent on the 911 community’s dedication and collaboration. Learn about the work underway and how you can champion your organization’s involvement in this nationwide effort.
Adapting to Remote Learning & Training
Distance learning does not have to be “distanced” learning. Discover tips and tricks that can make remote learning and teaching just as effective as in-person courses. Maine’s Emergency Services Communication Bureau (ESCB) shares their learned lessons and demonstrate how they were able to modify existing New Hire and Quality Assurance courses to a remote-based platform.
Mary Boyd, Vice President, Regulatory, Policy, Intrado Corp, (Roadmap Stakeholder Contributor group) & Jackie Mines, Senior Public Safety Consultant, Mission Critical Partners, (Project Manager for Roadmap Progress Report)
Maria P. Jacques, ENP, Director, Maine Emergency Services Communication Bureau & Cory Golob, Training Manager, Maine Emergency Services Communication Bureau
NG911 Interstate Playbooks: Case Studies in Collaboration, Coordination and Joint Purchasing
PSAPs, states and jurisdictions around the country are determining optimal ways to interconnect and move NG911 forward, but they don’t have to do it alone. Best practices, real lessons learned and sample documents have been collected in a series of NG911 Interstate Playbook chapters since 2016. The latest chapters – 3 and 4 – follow new jurisdictions and the unique challenges and opportunities each experienced to achieve interoperable NG911 systems. Join this webinar to hear from the leaders involved in creating each chapter.
Chapter 3 focuses on the Metropolitan Washington Council of Governments (MWCOG) region. Representatives from Maryland, Virginia and the District of Columbia will discuss the steps and processes to collectively plan and independently procure an integrated, interoperable regional solution for NG Core Services and an ESInet (Emergency Services Internet Protocol network).
Chapter 4 takes a deeper dive into the transition of NG911 services in Iowa, Minnesota, North Dakota and South Dakota. Each state, at a different stage of implementation and transition, is approaching NG911 in a way that meets their unique needs. Representatives will share tips for testing between two different ESInet providers, lessons on decommissioning and retiring of legacy network elements, methods for reviewing your current status and rules to determine legislative authority readiness.
911 DataPath: A Strategic Plan for Sharing 911 Data Nationwide
Because a standard 911 data system doesn’t exist, the opportunity to share actionable data across the nation is limited. The 911 DataPath is an initiative to produce a framework to enable the voluntary adoption of a uniform 911 data system. The initiative is underway and needs input on the types of administrative data for decision making that would be useful when shared with other 911 systems.
This webinar address how access to timely, automated, reliable data sharing will help PSAPs and ECCs in their everyday work, how the 911 community can learn about and contribute to this effort, and the types of data under consideration.
Steve McMurrer, 911 Systems Administrator, Department of Public Safety Communications, Fairfax County, Virginia
Jackie Mines, Senior Consultant, Mission Critical Partners, Project Manager
Laurie Flaherty, Program Coordinator, National 911 Programr
GIS Data in Pandemic Response & Non-English Text-to-911 Requests
As the 911 industry works to improve GIS data for the transition to NG911, other benefits include accurate COVID-19-related data. The Maryland Department of Information Technology (DoIT) shares how Maryland officials are providing a clear picture of the state’s response and how statistics are used to support decision-making during response, recovery and rebuilding phases in this unprecedented event.
Individuals with limited English Proficiency (LEP) may experience additional challenges in emergency situations when communicating with public safety officials. As Text-to-911 becomes common across the nation, public safety telecommunicators will receive more non-English texts, resulting in increased needs for translation services. The IJIS Institute provides details on the Institute’s initiative to address technology, standards and affordability of a commercially available, public safety-grade solutions for Text-to-911 translation.
Julia Fischer, Geographic Information Officer / Director, Data Services (BI/GIS) Maryland Dept of Information Technology
Michael Alagna, Program Director of the IJIS Institute
Next Steps in Reclassifying Public Safety Telecommunicators
Roles and responsibilities for public safety telecommunicators have evolved drastically over the years. As emergency communications centers transition from a legacy environment to Next Generation 911, those roles will continue to change. In the most recent Standard Occupational Classification (SOC), the Bureau of Labor Statistics (BLS) made the decision to not reclassify Public Safety Telecommunicators’ role as Protective Service Occupations (as opposed to administrative/clerical occupations).
To enable the 911 community to work within the requirements of this system to reclassify telecommunicators, it is important to understand the BLS SOC process and the objective data utilized. This session:
- Provides background on the BLS SOC
- Shares a template job description that could be used by local/state 911 agencies to provide the date necessary for BLS SOC reclassification
- Shares a call for action
Dan Henry, Regulatory Counsel and Director of Government Affairs, National Emergency Number Association
Katherine Elkins, EMS/911 Specialist, National 911 Program
Michael Nix, Executive Director, Georgia Emergency Communications Authority
New NG911 Self-Assessment Tool and Statewide NG911 Operations Center Case Study
A newly released tool helps 911 agencies evaluate the current level of NG911 readiness and clarify next steps toward implementation. The easy-to-use assessment resource guides users through a series of questions and categorizes the information into one of six identified NG911 maturity states.
Learn how the tool can work for you from a member of the SAFECOM-NCSWIC NG911 Working Group who has actually used it.
Then, learn how North Carolina is ensuring that its service runs at peak performance at all times. The new North Carolina Network Monitoring and Assistant Center (NMAC) immediately troubleshoots network issues and quickly reroutes calls to other PSAPs. Learn about:
- The concept behind the statewide network operations center
- The process to build out the center and train staff
- Challenges that were overcome in the transition from legacy 911 to NG911
Tyrell Morris, Executive Director, New Orleans Parish Communication District and member of the SAFECOM/NCSWIC NG911 Working Group
Gerald Jaskulski, Management and Program Analyst, US Department of Homeland Security and member of the SAFECOM/NCSWIC NG911 Working Group
Pokey Harris, Executive Director, North Carolina 911 Board
Gerry Means, North Carolina NG911 Network Manager
Kari’s Law Requirements, New NG911 Resources and 911 Data: What You Need to Know
In 2020, new requirements will go into effect for multi-line telephone systems (MLTS) to direct dial 911, and for MLTS, VoIP and other services to provide “dispatchable location” information. This webinar shares the requirements for Kari’s law and RAY BAUM’s Act and how to prepare before they go into effect.
NG911 is here, and there is a suite of new resources to help your agency, jurisdiction and state make the transition. Learn how to use the NG911 Roadmap, NG911 Readiness Checklist and several resources on 911 data to improve 911 systems.
In this webinar, learn about:
- Kari’s Law and RAY BAUM’s Act implementation requirements that must be met in February 2020
- Requirements for providing “dispatchable location” information with 911 calls from MLTS, fixed telephone service, interconnected VoIP services, and telecommunication relay and mobile texting services
- The NG911 Roadmap and the NG911 Readiness Checklist
- Recommended Best Practices for Supplemental 911 Location Data and the strategic plan for improved collection and use of 911 data
David Furth, Deputy Chief, Public Safety and Homeland Security Bureau, Federal Communications Commission
Laurie Flaherty, Coordinator, National 911 Program
CPR LifeLinks: Uniting EMS & 911 to Save Lives
More than 350,000 people experience out-of-hospital cardiac arrests in the U.S. each year; less than half of them receive bystander CPR before professional first responders arrive, even though early CPR is known to greatly increase an individual’s chances of survival.
In response to a 2015 report from the Institute of Medicine, the National Highway Traffic Safety Administration convened experts to create CPR LifeLinks, a national initiative to help communities save more lives through the implementation of telecommunicator CPR and high-performance CPR programs.
In this webinar, learn about:
- The resources available to help you champion a telecommunicator CPR program in your agency, including training materials and case studies
- Successes in 911 and EMS system collaboration to strengthen the chain of survival for sudden cardiac arrest
- How Deschutes County 911 and the Bend Fire Department collaborated to improve survival rates in their communities
Jim Lanier, Tech Services Division Manager, Alachua County Sheriff’s Office
Julie Buckingham, Seattle/King County Resuscitation Academy Program Manager, American Heart Association
Petar Hossick, EMS Training Captain, Bend Fire and Rescue
Using Supplemental 911 Location Data to Improve Emergency Response
A 911 caller’s location is considered the most critical piece of information required to properly route the call and provide emergency response in a timely fashion. Location information will continue to improve as emergency communications improve, but what is available today? This webinar shares supplemental location tools available now and how they help 911 better locate callers.
One such tool this webinar discusses is a new resource, “ Recommended Best Practices for Supplemental 911 Location Data,” that:
- Describes how supplemental 911 location data is provided to PSAPs
- Compares those processes to the way location information is provided by traditional 911 call processes
- Recommends a set of best practices to guide the development, delivery and use of supplemental 911 location data
Jeff Robertson, General Manager for Public Safety, RapidSOS (Representing iCERT)
John Snapp, VP of Technology, Carrier Services, West Safety (Representing iCERT)
Jim Lake, Director, Charleston County Consolidated 9-1-1 Center