The "State of 911" Webinar Series
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New NG911 Self-Assessment Tool and Statewide NG911 Operations Center Case Study
A newly released tool helps 911 agencies evaluate the current level of NG911 readiness and clarify next steps toward implementation. The easy-to-use assessment resource guides users through a series of questions and categorizes the information into one of six identified NG911 maturity states.
Learn how the tool can work for you from a member of the SAFECOM-NCSWIC NG911 Working Group who has actually used it.
Then, learn how North Carolina is ensuring that its service runs at peak performance at all times. The new North Carolina Network Monitoring and Assistant Center (NMAC) immediately troubleshoots network issues and quickly reroutes calls to other PSAPs. Learn about:
- The concept behind the statewide network operations center
- The process to build out the center and train staff
- Challenges that were overcome in the transition from legacy 911 to NG911
Tyrell Morris, Executive Director, New Orleans Parish Communication District and member of the SAFECOM/NCSWIC NG911 Working Group
Gerald Jaskulski, Management and Program Analyst, US Department of Homeland Security and member of the SAFECOM/NCSWIC NG911 Working Group
Pokey Harris, Executive Director, North Carolina 911 Board
Gerry Means, North Carolina NG911 Network Manager
Kari’s Law Requirements, New NG911 Resources and 911 Data: What You Need to Know
In 2020, new requirements will go into effect for multi-line telephone systems (MLTS) to direct dial 911, and for MLTS, VoIP and other services to provide “dispatchable location” information. This webinar shares the requirements for Kari’s law and RAY BAUM’s Act and how to prepare before they go into effect.
NG911 is here, and there is a suite of new resources to help your agency, jurisdiction and state make the transition. Learn how to use the NG911 Roadmap, NG911 Readiness Checklist and several resources on 911 data to improve 911 systems.
In this webinar, learn about:
- Kari’s Law and RAY BAUM’s Act implementation requirements that must be met in February 2020
- Requirements for providing “dispatchable location” information with 911 calls from MLTS, fixed telephone service, interconnected VoIP services, and telecommunication relay and mobile texting services
- The NG911 Roadmap and the NG911 Readiness Checklist
- Recommended Best Practices for Supplemental 911 Location Data and the strategic plan for improved collection and use of 911 data
David Furth, Deputy Chief, Public Safety and Homeland Security Bureau, Federal Communications Commission
Laurie Flaherty, Coordinator, National 911 Program
CPR LifeLinks: Uniting EMS & 911 to Save Lives
More than 350,000 people experience out-of-hospital cardiac arrests in the U.S. each year; less than half of them receive bystander CPR before professional first responders arrive, even though early CPR is known to greatly increase an individual’s chances of survival.
In response to a 2015 report from the Institute of Medicine, the National Highway Traffic Safety Administration convened experts to create CPR LifeLinks, a national initiative to help communities save more lives through the implementation of telecommunicator CPR and high-performance CPR programs.
In this webinar, learn about:
- The resources available to help you champion a telecommunicator CPR program in your agency, including training materials and case studies
- Successes in 911 and EMS system collaboration to strengthen the chain of survival for sudden cardiac arrest
- How Deschutes County 911 and the Bend Fire Department collaborated to improve survival rates in their communities
Jim Lanier, Tech Services Division Manager, Alachua County Sheriff’s Office
Julie Buckingham, Seattle/King County Resuscitation Academy Program Manager, American Heart Association
Petar Hossick, EMS Training Captain, Bend Fire and Rescue
Using Supplemental 911 Location Data to Improve Emergency Response
A 911 caller’s location is considered the most critical piece of information required to properly route the call and provide emergency response in a timely fashion. Location information will continue to improve as emergency communications improve, but what is available today? This webinar shares supplemental location tools available now and how they help 911 better locate callers.
One such tool this webinar discusses is a new resource, “ Recommended Best Practices for Supplemental 911 Location Data,” that:
- Describes how supplemental 911 location data is provided to PSAPs
- Compares those processes to the way location information is provided by traditional 911 call processes
- Recommends a set of best practices to guide the development, delivery and use of supplemental 911 location data
Jeff Robertson, General Manager for Public Safety, RapidSOS (Representing iCERT)
John Snapp, VP of Technology, Carrier Services, West Safety (Representing iCERT)
Jim Lake, Director, Charleston County Consolidated 9-1-1 Center