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In Case You Missed It: Recent “State of 911” Webinars & Docs & Tools

Published Dec 2023

Life gets busy, we know. That’s even more true for those who work in emergency communications which means you may have missed some of the recent National 911 Program’s “State of 911” webinars. If so, below you’ll find links to recent presentations, now available on demand. Don't forget to register for our next webinar in January 2024.

National Strategy for GIS in NG911 & TIM Awareness for Telecommunicators

This session shared the findings of a workgroup of 911 center professionals and CAD vendors focused on the challenges of CAD interoperability and data-sharing. It also covered how the Washington, DC, Office of Unified Communications is using new tactics to hire 911 call-takers.

CAD Interoperability - Plans for Connectivity and Data Sharing & Changing the Way We Hire

This session shared the findings of a workgroup of 911 center professionals and CAD vendors focused on the challenges of CAD interoperability and data-sharing. It also covered how the Washington, DC, Office of Unified Communications is using new tactics to hire 911 call-takers.

Special Session: A Focus on Telecommunicator Mental Health and Wellness

This webinar focused on data about stress and mental health conditions among 911 professionals, followed by a discussion of individual and agency interventions shown to bolster resilience and reduce suffering.

Data-Gathering Tips & Efforts at Regionalization with Pennsylvania Emergency Management Agency (PEMA)

PEMA Executive Deputy Director Jeff Boyle shared details of the state’s online data-gathering portal, which has automated processes in Pennsylvania’s 911 program, reducing the administrative burden on 911 centers. In a second presentation, Boyle and 911 center representatives discussed regionalization efforts to share phone, CAD and radio systems.

Federal Communications Commission (FCC) Regulatory Update

Updates covered in this webinar include annual 911 Fee Report updates, report and rule-making updates at the FCC and the status of ongoing location-accuracy efforts. Also discussed was the latest news on ESInets (Emergency Services Internet Protocol Network) and service redundancy at the Coastal ESInet Cooperative in South Carolina.

911 Program Update and NASNA/IAED Staffing Survey Discussion

Topics covered in this webinar included updates on National 911 Program projects and programs, including 911 DataPath, the CAD interoperability and GIS assessment projects, telecommunicator job reclassification and staffing survey results.

PSAP Response to Railroad Incidents & Benefits of Intelligent Transportation Systems

This presentation covered the Emergency Notification System, the Federal Railroad Administration’s Cross and GIS data, and additional first responder resources related to incidents requiring emergency assistance on or near railroad tracks. The second part of the webinar discussed how the McConnell Public Safety and Transportation Operations Center in Virginia brings together various agencies to enhance the delivery of services during emergency situations and to improve traffic congestion.

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The National 911 Program’s Docs & Tools is a rich resource for and from 911 professionals. Anyone in emergency communications can suggest a valuable resource to be included in Docs & Tools; your submissions keep the database robust, relevant and useful. Learn more about submitting content at 911.gov.

Here’s a quick list of the most-accessed resources in Docs & Tools in recent months:

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